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Vehicle Case Handler
4 months ago
**Our client is one of the fastest growing companies in the local area providing lease vehicles to companies and individuals they would like to speak to people who enjoy working in a customer focused environment.**
Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery
- **Assisting Vehicle Operation Executive with StopGap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and managing the rental length including off-hire of bookings as required.**:
- **Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.**:
- **Responsible for contributing to Vehicle Operations delivery & achievement of all KPI’s for operational requirements.**:
- **Responsible for producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.**:
- **Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.**:
- **Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.**:
- **Supplier management to confirm consistent levels of customer service are received by the client.**:
- **Ability to investigate issues and resolve supplier issues.**:
- **Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.**:
- **Support in Vehicle Operations Controller activities where required.**:
- **Other ad hoc responsibilities as agreed**
**Benefits**:
From day 1
- 25 days holiday
- Pension - auto enrolled after 3 months 3% ER, 5% EE contribution
- Death in service - 4x salary
- Free eye tests
- Gym discount on the park
- Refer a friend scheme - up to £1k for successful recruitment referral
- Friends with benefits - up to £1k for a successful business referral
- Vectis card - discounts on various shopping deals
- Perkbox - same as Vectis card
- Free bus service from Watford train station to Croxley Park
- Daily fresh food baskets (after COVID)
- Christmas party
- Annual Away Day in the summer
On completion of probation
- Discretionary bonus scheme based on performance
- Private medical cover
- Cycle scheme
- Eligible for car leasing scheme
**Salary**: £26,000.00-£27,000.00 per year
**Benefits**:
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: One location
