Vehicle Operations Case Handler
1 week ago
We are seeking a highly skilled and motivated individual to join our Vehicle Operations team as a Case Handler. As a key member of the team, you will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes.
Key Responsibilities:- Assist the Vehicle Operations Executive with Stopgap and Daily Rental interactions with drivers, placing rental bookings and handling off-hire of bookings as required.
- Interact with Maintenance Controllers to supervise, review, and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
- Responsible for supplying to Vehicle Operations delivery and achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensure all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufacturers.
- Build and maintain relationships with internal/external customers and suppliers, leveraging these relationships to ensure an optimised level of service delivery and cost reduction.
- Manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
We are an award-winning car leasing company that has been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future.
We are committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained, and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices, and over 1000 cars to choose from all by leading manufacturers.
What you'll need- Strong interpersonal and time management skills, with the ability to work as part of a team.
- Self-motivated and eager to provide excellent customer service to internal and external customers.
- High attention to detail, including numeric proficiency.
- Excellent verbal and written communication skills in a thoughtful and professional telephone manner.
- Able to be confident in handling conflict.
- Ability to work well under time restrictions.
We are focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together, we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We are disability confident and welcome applications from under-represented groups. We offer a wide-ranging benefits package, which includes a generous pension contribution, an annual performance-related bonus, share schemes, and a range of wellbeing initiatives and generous parental leave policies.
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