Vehicle Operations Specialist

7 days ago

Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We are seeking a highly motivated and organized individual to join our Vehicle Operations team as a Case Handler. The successful candidate will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes, supporting the wider Vehicle Operations team in achieving targets.

Key Responsibilities:
  • Assist the Vehicle Operations Executive with Stopgap and Daily Rental interactions with drivers, placing rental bookings and handling rental length, including off-hire of bookings as required.
  • Interact with Maintenance Controllers to supervise, review, and handle ongoing and problematic cases, investigating issues and resolving supplier problems.
  • Responsible for supplying to Vehicle Operations delivery and achievement of all KPIs for operational requirements, producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
  • Ensure all rental vehicles issued against cases are correctly managed and, wherever possible, reclaimed from vehicle manufacturers.
  • Build and maintain relationships with internal and external customers and suppliers, leveraging these relationships to ensure an optimized level of service delivery and cost reduction.
  • Manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
About us

We're on an exciting journey to transform our Group and shape finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

We're an award-winning car leasing company that has been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organizations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future.

We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

What you'll need
  • Strong interpersonal and time management skills, with the ability to work as part of a team.
  • Self-motivated and eager to provide excellent customer service to internal and external customers.
  • High attention to detail, including numeric proficiency.
  • Excellent verbal and written communication skills in a thoughtful and professional telephone manner.
  • Able to be confident in handling conflict.
  • Ability to work well under time restrictions.
And any experience of these would be really useful
  • Excellent verbal and written communication skills, with a proactive attitude and approach, willingness to learn new skills, and expand knowledge.
  • Polite and professional telephone manner, proactively looking for ways to do the best job.
  • Inquisitive nature, asking questions about context and impact, and confident in handling very difficult or critical situations.
  • Manages self with strong organizational and time management skills.
  • Previous experience of Salesforce is desirable but not essential.

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