Vehicle Operations Case Handler

4 weeks ago


Watford, United Kingdom Ashendon Recruitment Full time

**Overall objective and scope**:
Responsible for daily operational delivery of Rental, Stop Gap and the MOT processes.

Supporting the wider Vehicle Operational team in delivering on team KPIs and process delivery.

**Key Duties and responsibilities**:

- Assisting Vehicle Operation Executives with Stop Gap and Daily Rental interactions with drivers on the Stop Gap and Rental products, placing rental bookings and managing the rental length including off-hire of bookings as required.
- Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.
- Responsible for contributing to Vehicle Operations delivery & achievement of all KPIs for operational requirements.
- Responsible for producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.
- Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Supplier management to confirm consistent levels of customer service are received by the business.
- Ability to investigate issues and resolve supplier issues.
- Management of internal communications regarding problematic and ongoing vehicle cases to the wider business where required.
- Support in Vehicle Operations Controller activities where required.
- Other ad hoc responsibilities as agreed.

**Person Specification**:

- Team player
- Self-motivated and eager to provide excellent customer service to internal and external customers.
- A warm, enthusiastic, and outgoing personality
- Excellent communication skills
- Strong attention to detail with excellent organisational skills
- Ability to work well under time restrictions.
- Proficient in Word and Excel

**Job Types**: Full-time, Permanent

**Salary**: £28,025.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Shuttle service provided
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person

Reference ID: QV773R36



  • Watford, United Kingdom Tusker Full time

    Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery. **Responsibilities**: - Assisting Vehicle Operation Executive with StopGap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing...

  • Vehicle Case Handler

    3 weeks ago


    Watford, United Kingdom Ashendon Recruitment Full time

    **Our client is one of the fastest growing companies in the local area providing lease vehicles to companies and individuals they would like to speak to people who enjoy working in a customer focused environment.** Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering...

  • Vehicle Case Handler

    4 weeks ago


    Watford, United Kingdom Ashendon Recruitment Full time

    **Our client is one of the fastest growing companies in the local area providing lease vehicles to companies and individuals they would like to speak to people who enjoy working in a customer focused environment.** Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering...

  • Claims Handler

    4 weeks ago


    Watford, United Kingdom Expert Property Group Full time

    Expert Property Care are now recruiting for an experienced Claims Handler. This role includes: - Communicating with Clients including dealing with any client queries - Accepting, raising and managing works orders - Making Appointments with residents/clients - Working with Planning team to schedule Operatives work - Working closely with surveyors and other...

  • Claims Handler

    4 weeks ago


    Watford, United Kingdom Expert Property Group Full time

    Expert Property Care are now recruiting for an experienced Claims Handler. This role includes: - Communicating with Clients including dealing with any client queries - Accepting, raising and managing works orders - Making Appointments with residents/clients - Working with Planning team to schedule Operatives work - Working closely with surveyors and other...

  • Claims Handler

    4 weeks ago


    Watford, United Kingdom Expert Property Group Full time

    Expert Property Care are now recruiting for an experienced Claims Handler. This role includes: - Communicating with Clients including dealing with any client queries - Accepting, raising and managing works orders - Making Appointments with residents/clients - Working with Planning team to schedule Operatives work - Working closely with surveyors and other...

  • Security Dog Handler

    4 weeks ago


    Watford, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Watford area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...


  • Watford, United Kingdom Tusker Full time

    **Responsibilities**: - Vehicle off road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs - Management of the rental length including off-hire of bookings as required. - Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases. - Responsible...

  • Security Dog Handler

    2 weeks ago


    Watford, United Kingdom Global Support Services (UK) Full time

    We’re looking for a professional, energetic, confident, and fully accredited security dog handler to join our team in support primarily of this long-term deployment near Watford. **ABOUT GSS**: GSS is one of Europe’s fastest-growing small businesses, and we’ve set our sights on becoming the leading provider of specialist security services here in the...

  • CPS Case Manager

    4 weeks ago


    Watford, United Kingdom State of North Dakota Full time

    Mountrail McKenzie Human Service Zone - Watford City office Make a difference in your community! Join our team of dedicated professionals working together to help area children and families. Mountrail McKenzie Human Service Zone offers a full range of competitive employee benefits including excellent retirement contributions, paid vacation and sick...

  • Vehicle Maintenance

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Morgan Jones Full time

    Vehicle Maintenance (Multiple Vacancies)Locations:- Hertfordshire - StevenageSalary:- £11.45 per hourType of Position:- Temporary ongoing roleWe have an excellent opportunity available in different areas for Vehicle Maintenance Operatives to join one of our clients. As part of this role, you will have full-time shifts, including nights and weekends.Work...

  • Service Advisor

    4 weeks ago


    Watford, United Kingdom Tusker Full time

    Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery. **Responsibilities**: - Assisting Vehicle Operation Executive with StopGap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing...


  • Watford, United Kingdom MW Appointments Full time

    Insurance Claims Handler - WATFORD High Net Worth / Private Client Team £25,000 to £40,000, depending on relevant skills and experience Location : Watford, WD24 (free parking available or 10 min walk from Watford North Station) Mon to Fri / 8:00am to 5:00pm HYBRID WORKING - Home/Office flexibility We have a fantastic opportunity to join a growing...

  • Vehicle Technician

    3 weeks ago


    Watford, United Kingdom Recruitment Boutique Full time

    Position: Qualified Vehicle TechnicianLocation: Watford, UKType: Full-time, Temporary ContractHours: 8:30am - 5:00pm, Monday to Friday (minimum 8 hours a day), with the possibility of additional weekend workHourly Rate: £20.00-£23.00 per hourCompany Overview:Recruitment Boutique are automotive recruitment specialists, dedicated to connecting top talent...

  • Vehicle Technician

    4 weeks ago


    Watford, United Kingdom Recruitment Boutique Full time

    Position: Qualified Vehicle Technician Location: Watford, UK Type: Full-time, Temporary Contract Hours: 8:30am - 5:00pm, Monday to Friday (minimum 8 hours a day), with the possibility of additional weekend work Hourly Rate: £20.00-£23.00 per hour Company Overview: Recruitment Boutique are automotive recruitment specialists, dedicated to connecting...

  • Trainer - Nights

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Certora Training Services Full time

    Become a Mobile Plant Instructor As one of the fastest growing training companies in the UK, Certora Training are offeringa fantastic opportunitytojoin our professional team.We are looking to expand our team of mobile plant instructors.This is an opportunity forexperienced plant operators or trainers to become qualified instructorsthrough our accredited...


  • Watford, Hertfordshire, United Kingdom Motor Services Watford Ltd Full time

    Due to the expansion of our Company, we are looking to recruit experienced Day & Night (Weekend) Vehicle Breakdown Recovery Operatives to provide recovery services and assistance to our valued customers. Must be able to work a 10/12 Hour Day or Night Shift Pattern Be able to work under pressure and meet tight eta's Be able to use a PDA, collate and input...

  • Vehicle Technician

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Recruitment Boutique Full time

    Position: Qualified Vehicle Technician Location: Watford, UK Type: Full-time, Temporary Contract Hours: 8:30am - 5:00pm, Monday to Friday (minimum 8 hours a day), with the possibility of additional weekend work Hourly Rate: per hour Company Overview: Recruitment Boutique are automotive recruitment specialists, dedicated to connecting top talent with...

  • Vehicle Technician

    3 weeks ago


    Watford, United Kingdom Recruitment Boutique Remote Work Freelance Full time

    Position: Qualified Vehicle Technician Location: Watford, UK Type: Full-time, Temporary Contract Hours: 8:30am - 5:00pm, Monday to Friday (minimum 8 hours a day), with the possibility of additional weekend work Hourly Rate: £20.00-£23.00 per hour Company Overview: Recruitment Boutique are automotive recruitment specialists, dedicated to connecting top...

  • Claims Administrator

    4 weeks ago


    Watford, United Kingdom Reed Business Support Full time

    ** Do you have strong Customer Service, Organisation and Administration skills?** The client is a Insurance specialist dealing with repairs to commercial and residential properties across London and the South East. The Claims Handler roles manages cases to ensure all claims are supported from instruction to completion. **The Role**: - Communicate with the...