Vehicle Operations Case Handler

6 months ago


Watford, United Kingdom Ashendon Recruitment Full time

**Overall objective and scope**:
Responsible for daily operational delivery of Rental, Stop Gap and the MOT processes.

Supporting the wider Vehicle Operational team in delivering on team KPIs and process delivery.

**Key Duties and responsibilities**:

- Assisting Vehicle Operation Executives with Stop Gap and Daily Rental interactions with drivers on the Stop Gap and Rental products, placing rental bookings and managing the rental length including off-hire of bookings as required.
- Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.
- Responsible for contributing to Vehicle Operations delivery & achievement of all KPIs for operational requirements.
- Responsible for producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.
- Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Supplier management to confirm consistent levels of customer service are received by the business.
- Ability to investigate issues and resolve supplier issues.
- Management of internal communications regarding problematic and ongoing vehicle cases to the wider business where required.
- Support in Vehicle Operations Controller activities where required.
- Other ad hoc responsibilities as agreed.

**Person Specification**:

- Team player
- Self-motivated and eager to provide excellent customer service to internal and external customers.
- A warm, enthusiastic, and outgoing personality
- Excellent communication skills
- Strong attention to detail with excellent organisational skills
- Ability to work well under time restrictions.
- Proficient in Word and Excel

**Job Types**: Full-time, Permanent

**Salary**: £28,025.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Shuttle service provided
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person

Reference ID: QV773R36


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