Senior/lead User Researcher

2 weeks ago


London, United Kingdom IBM Full time

**Introduction**
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

**Your Role and Responsibilities**
IBM is looking for experienced Senior and Lead User Experience Designers to join our 100+ person strong design team based in London. We work with UK clients across all sectors, including Boots, Scottish Government, BP, NHS, Wimbledon, Lloyds and many more.

Sitting at the very core of IBM's consultancy services is IBM iX, focussed on Business Design and Customer Experience Transformation.

We combine progressive strategy, human-centered design and transformative technology to imagine the brand experiences of the future and help them make it a reality today. Our global network of 17,000 business designers across 57 global studios is supported by the deep industry experience and technology capabilities of IBM. We are a top enterprise partner for Adobe, Apple, Salesforce, ServiceNow, SAP and Workday and are consistently ranked by analysts as an industry leader in Digital Strategy, Digital Business Transformation, Customer Experience, and CRM.

Joining IBM means being part of one of the largest design consultancies in the world. You will work across an extremely diverse portfolio of clients, businesses and government services constantly trying to refocus, reinvent, refresh, improve and innovate, playing a central role in helping them evolve and transform.

Design culture at IBM

At IBM, design is practiced on an unprecedented scale and depth—and no other company addresses the designer experience with the same level of intent. IBM has more than 3000 formally-trained designers and researchers embedded across 25 IBM businesses and has set the industry standard for enterprise design programs.

We think the systems of the world should work in service of people. At the heart of our human-centred mission is Enterprise Design Thinking: our proprietary framework to solve our users’ problems at the speed and scale of the modern enterprise. IBM Garage is our agile method for delivering digital products and services to clients and we seek experience working with agile team across the delivery lifecycle from idea creation through to product implementation.

Diversity is as important to IBM as innovation; both are essential to the success of our business. IBM has a long history of championing diversity (look it up) which enhances the innovation we offer our clients. We build empowered teams with diversity of experience, identity and skills. We create an environment for IBMers and our clients to be their authentic selves at work and achieve their full potential.

User Experience Design at IBM

As a Senior User Experience Designer in IBM iX, you will play a critical role in leading client-facing design teams through Discovery, Frame, Envision and Design phases. You will be responsible for communicating up through the team, including reach out to peers and the iX Community to seek critique to align across teams. You’ll guide less experienced team members to support the design story and direction, and you will have the opportunity to explore multiple projects. You’ll have accountability for decisions at the project level.
- Take an active role in defining new UX processes and standards.
- Hands on designer adept in user empathy, research, analytics, collaboration, quick prototyping and storytelling.
- Develop and demonstrate strong interpersonal, people, and project management skills.
- Experience leading small to mid-size design teams to deliver a digital service
- Awareness of current trends in business, design and technology.
- Strong written and verbal communication skills, as well as presentation skills in order to make outstanding pitches.

As a User Experience Designer your responsibilities will include:

- Leading the implementation and facilitation of client workshops and participating in client-facing presentations. Directs others in working with clients.
- Owns the delivery of innovative user experiences and market outcomes. Leads individual contributions and small team workstreams. Direct the work of junior team members. Develops and disseminates original intellectual capital for IBM and clients. Imparts skills and best practices across the team and studio.
- Active participation and contributions to design associations and communities. Participates and co-facilitates studio events and programs. May contribute to cross-team and open source initiatives. Mentors junior teammates, may give skill-based training sessions. Drives involvement of their team in the design community.
- Demonstrates strong critical thinking, problem framing, prob



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