Customer Service Advisor

7 months ago

Belfast, United Kingdom Radius Payment Solutions Full time

**Location: Belfast - Waters Edge Clarendon Dock | Belfast | BT1 3BH**

**Working Hours**:Mon - Fri (8.30am - 5pm)

**Salary** - £23,850 PA with up to £210 PCM incentive.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**

The Kinesis Operations department are seeking a Customer Service Advisor to support their telematics product, servicing B2B customers. You must have experience in this type of role with a basic understanding of technical and be able to demonstrate clear communication and problem-solving skills.

We would love to welcome you to our Belfast** **office, working hours of **Monday - Friday 8:30am - 5:00pm.**

**What is Kinesis?**

Kinesis is our fleet management service. Using satellite technology to communicate directly with the engine management systems of our customer vehicles, Kinesis shows live vehicle locations, journey history and highlights exactly how a customer’s vehicles are being driven to help manage their fleet. All this can be viewed through Velocity, our online management portal, which allows customers to manage all their cards and services with one single login.

**Your responsibilities day to day will be**
- Gathering information on customer issues and identifying & resolving common faults first time
- Building strong relationships with customers
- Using a ticket system to log, diagnose and feedback issues
- Reporting key operational metrics to the senior management team

**What do we expect of you?**
- Excellent customer service and communication skills
- Good organisation and ability to multitask
- Excellent project management skills
- A team player & can-do attitude
- Strong attention to detail and consistent accuracy
- Good knowledge of Microsoft Office Products
- An ability to demonstrate initiative in problem solving
- Good standard of literacy in written English
- A positive, ambitious and committed approach
- Telematics experience will be advantageous.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

Sales Executive, Sales Agent, Customer Service Advisor, Account Manager, Sales Manager, Sales Consultant, Outbound calls, Sales Specialist, Sales Associate, Client Support Advisor, Customer Experience, Customer Service Consultant, Customer Service Agent, Data Qualifying, Inbound Customer Service Agent, Trainee Sales Agent, Trainee Customer Service Advisor, Fuel Cards, Telematics, Insurance, Broker, Vehicle Tracking, Bulk Fuels,

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