![Davies Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 weeks ago
Davies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background.
Part-Time Weekends: Shift times are 08:00 - 16:30 / 09:00 - 17:30 alternate weeks (17 hrs p/w)
We operate 365 days per year, so there is a requirement to work on weekends and Bank Holidays on a rota basis.
**Main Duties & Responsibilities**:
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
**Skills & Experience**
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
**What We Offer**
Pension - contribution matched up to 5%, Life Assurance (2 x basic salary), Eye Test Vouchers, Access to Employee Assistance Programme, Access to training and professional qualifications
**About Davies**
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
**Our Values**
As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.
We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.
**Job Types**: Full-time, Permanent
**Salary**: £10.42 per hour
**Benefits**:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
Ability to commute/relocate:
- Halesowen: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Halesowen
-
Customer Service Advisor
3 weeks ago
Halesowen, United Kingdom Wagstaff Recruitment Full timeA sector renowned manufacturing company is seeking a Customer Service Advisor to join their site in Halesowen. As Customer Service Advisor / Representative you will be responsible for entering, monitoring and tracking customer orders, processing debit/credit invoices, maintaining order information and assisting to answer any other customer enquiries. If you...
-
Customer Service Advisor
3 weeks ago
Halesowen, United Kingdom TRG Full time**Customer Service Advisor** **- Temp to Perm Contract to Start ASAP!!** Location: Halesowen, B63 Hours of Work: 8.30am - 5.30pm - Mon - Fri **Salary**: £11.44ph A rapidly growing e-commerce company is now looking for a customer service advisor to join and contribute to their continued growth. You will join a high-performance team and play an integral...
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom Jobsworth Recruitment Halesowen Commercial Full time**Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom Jobsworth Rec Halesowen Industrial Full time**Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...
-
Customer Service Advisor
3 weeks ago
Halesowen, Dudley, United Kingdom Jobsworth Recruitment Halesowen Commercial Full timeJob Title: Client AdvisorLocation: HalesowenSalary: £11 per hourHours: Monday - Friday | 9:00am - 6:00pmJobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle...
-
Customer Service Advisor
3 weeks ago
Halesowen, Dudley, United Kingdom Jobsworth Rec Halesowen Industrial Full timeJob Title: Client AdvisorLocation: HalesowenSalary: £11 per hourHours: Monday - Friday | 9:00am - 6:00pmJobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle...
-
Customer Services Advisor
1 month ago
Halesowen, United Kingdom The Recruitment Group Full timeCustomer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime. **Salary**: £10.58ph - £11.06ph (£22,000pa - £23,000pa) - Our client are a rapidly growing online retailer of bathroom products and now looking for a new customer...
-
Customer Service Advisor
3 months ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. **What will...
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom Davies Group Full timeWe’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and...
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom Davies Group Full timeWe’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and...
-
Customer Service Advisor
3 months ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with...
-
Customer Service Advisor
3 weeks ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
3 weeks ago
Halesowen, Dudley, United Kingdom Davies Group Full timeWe're a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.We help our clients to manage risk, operate their core business processes, transform and...
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom UK Hip Flasks Full timeHours: Monday to Friday, 8.30am - 4.30pm. 1 in 3 Saturdays required (Time off in lieu) **Salary**: £23,400 Location: Nimmings Road, Blackheath UK Hip Flasks is a growing business in the personalised gift and wholesale market. We've had great success and an opportunity has arisen for a Customer Service Advisor to join our small but growing team. Our...
-
Customer Service Advisor
3 weeks ago
Halesowen, Dudley, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background.Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w)We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service and Operations Advisor
1 month ago
Halesowen, United Kingdom Speedy Freight Full timeJob description We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments...
-
Customer Sales Advisor
2 weeks ago
Halesowen, United Kingdom Motus Commercials Full timeJob Introduction Motus Commercials located in **Halesowen** is on the lookout for a dedicated **Customer Sales Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **5 days Monday to Friday 8.30am - 18.00pm with Saturdays 7.00am - 12.00pm on a rota basis paid as overtime** **Salary...
-
Service Advisor
1 month ago
Halesowen, United Kingdom Carsa Limited Full time**Salary: OTE up to £31,000 DOE** **Hours: Monday to Friday 8am-6pm plus every other Saturday Morning 8am-12.30pm plus overtime.** We are looking for an experienced **Service Advisor** to manage the flow of work through the service team efficiently at our new Service Centre in **Halesowen**! **What you will be doing**: - To ensure the service and after...
-
Customer Sales Advisor
3 weeks ago
Halesowen, Dudley, United Kingdom DAF Trucks UK Full timeMotus Commercials located in Halesowen is on the lookout for a dedicated Customer Sales Advisor to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days Monday to Friday 8.30am – 18.00pm with Saturdays 7.00am – 12.00pm on a rota basis paid as overtime OTE - 33k From day 1 as a Motus...
-
Service Advisor
3 weeks ago
Halesowen, United Kingdom Motus Commercials Full timeHere at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. Motus Commercials is an...