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Customer Service Advisor

3 months ago

Halesowen, Dudley, United Kingdom Jobsworth Rec Halesowen Industrial Full time

Job Title:
Client Advisor

Location:
Halesowen

Salary:
£11 per hour

Hours:
Monday - Friday | 9:00am - 6:00pm
Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen.

Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle services.

They offer their customers a one-stop accident repair service, handling all aspects of the process from vehicle recovery to insurance claims to the repair itself.


What we need from you;

  • Must have a minimum of 2 years customer service experience
  • Excellent telephone manner
  • Excellent verbal and written communication
  • Good knowledge of Microsoft word and excel
  • Keen, reliable and wiling to progress

What the job involves;

  • Case management, ensuring each case is progressed in line with department processes.
  • Liaising with customers, clients and insurers regarding a range of queries in a professional and timely manner.
  • Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
  • Achieving individual and team targets including call quality measures, efficiency and attendance.

Job Types:
Full-time, Temp to perm

Salary:
From £11.00 per hour

Benefits:

  • Company pension
  • Onsite parking

Ability to commute/relocate:

  • Halesowen,

West Midlands:
reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person