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Customer Service Representative

2 months ago


Halesowen, Dudley, United Kingdom Reed Full time

A fantastic opportunity has arisen for a skilled customer service professional to join a leading global manufacturing business. The ideal candidate will be based locally and have a strong passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Process sales orders and manage email inbox
  • Make proactive calls to obtain necessary information
  • Raise invoices and obtain purchase order numbers
  • Chase up delivery updates and check stock levels
  • Handle customer complaints and communicate with various departments
  • Perform general administration tasks, including scanning and filing

Requirements:

  • Previous experience in customer service or administration
  • Strong communication and problem-solving skills
  • Competency in general IT packages
  • Ability to work flexibly and adapt to changing priorities

What We Offer:

  • A competitive salary of £26,000 per annum, increasing to £27,000 after probation
  • A discretionary bonus scheme
  • A comprehensive benefits package, including free parking and a pension scheme