Customer Service Representative

4 weeks ago


Halesowen, Dudley, United Kingdom National Trust Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Welcome and Service Assistant at Clent Hills. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answer questions, and ensure everyone has an enjoyable and memorable visit.

Key Responsibilities
  • Deliver exceptional customer service to our visitors, responding to their queries and providing information about the property.
  • Work collaboratively with the Welcome and Service Assistant Manager and other team members to achieve our goals and objectives.
  • Contribute to the maintenance of the site, including litter picking, border maintenance, and keeping the toilets clean and stocked.
  • Participate in seasonal trails and family events, as well as focus on membership sales and car park income.
What We Offer

The National Trust offers a range of benefits to support your career and personal development, including:

  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.


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