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Customer Service Representative

2 months ago

Halesowen, Dudley, United Kingdom Reed Full time

Job Opportunity for a Customer Service Professional

A fantastic opportunity has arisen for a customer-focused individual to join a global manufacturing business with a strong reputation in their field.

The company is seeking a customer service representative to join their vibrant and friendly customer service team, providing exceptional support to customers and exceeding their expectations.

This is a challenging and rewarding role that involves handling a high volume of customer inquiries, resolving issues, and providing proactive support to ensure customer satisfaction.

Key Responsibilities:

  • Process sales orders and manage customer requests
  • Manage email inbox and respond to customer inquiries
  • Proactively contact customers to obtain feedback and resolve issues
  • Raise invoices and obtain purchase order numbers
  • Chase up delivery updates and check stock levels
  • Handle customer complaints and resolve issues
  • Collaborate with various departments to provide seamless customer support
  • Perform general administration tasks, including scanning and filing

Requirements:

  • Be based locally and have a flexible working schedule
  • Have previous experience in customer service or administration
  • Be competent in general IT packages and have strong communication skills

Benefits:

  • Free parking on site
  • Pension scheme
  • Discretionary bonus scheme
  • Competitive holiday allowance