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Customer Service Representative

2 months ago

Halesowen, Dudley, United Kingdom Reed Full time

Job Opportunity for a Customer Service Professional

A fantastic job opportunity has arisen for a customer service professional who is looking to work in a dynamic and supportive environment.

Our client is a leading manufacturing business with a strong reputation for delivering high-quality products and services.

They are currently seeking a customer service representative to join their team, who will be responsible for providing exceptional customer service and support to their clients.

Key Responsibilities:

  • Process sales orders and manage customer inquiries
  • Manage email inbox and respond to customer queries
  • Proactively contact customers to obtain feedback and resolve issues
  • Raise invoices and obtain purchase order numbers
  • Chase up delivery updates and check stock levels
  • Handle customer complaints and resolve issues in a timely manner
  • Communicate with various departments to resolve customer issues
  • Perform general administration tasks, including scanning and filing

Requirements:

  • Previous experience in customer service or administration
  • Strong communication and interpersonal skills
  • Competent in general IT packages
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer:

  • A competitive salary and bonus scheme
  • A comprehensive benefits package, including pension scheme and free parking
  • A supportive and dynamic work environment