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Independence and Wellbeing Facilitator

4 months ago

Ipswich, United Kingdom Suffolk County Council Full time

**Suffolk County Council - Beacon House, Ipswich, IP1 5PB - Onsite**:

- **£26,421 per annum (pro rata for part time)**:

- **37 hours per week **_-_** Flexible working options available**:

- **Fixed Term or Secondment until September 2024**

Customer First are currently recruiting Independence and Wellbeing Facilitators into our expanding team.
- Do you have experience working with adults or in a social care related role?
- Would you like to work in an incredibly varied, challenging and rewarding role?
- Are you passionate about making a positive difference to adults lives in Suffolk?

**Your role and responsibilities**

As an Independence and Wellbeing Facilitator you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence, and offering appropriate solutions.
- to advise customers and carers concerning their rights, the options available to them and how they can be better supported and appropriately identify eligibility in line with current legislation and policy
- work in line with Suffolk's "heart of care" way of working and be passionate about making a positive difference in Suffolk
- champion the use of Assistive Technology, including the use of Digital Care solutions
- using a strengths-based approach in line with the Signs of Safety model
- be responsible for managing your own workload, using excellent organisational and time management skills to prioritise work and achieve deadlines and team objectives
- to share knowledge and learning with colleagues and support team development
- complete assessments - including (but not limited to) carers assessments, digital technology referrals, referrals for packages of care.

**You will need**:

- understanding and practice of the principles of excellent customer service
- the ability to problem solve, and define a problem systematically and makes sense of information by organising it efficiently
- the ability to work as a team to establish priority and work effectively towards shared goals
- knowledge of some of the services available in Suffolk and the organisations that provide such services.
- the ability to communicate with customers who may be vulnerable, emotional or under stress in a clear tactful manner, show empathy and resolve conflict effectively
- the ability to work closely with internal staff to build and develop relationships
- excellent IT knowledge and skills.

**The team**

Customer First works as a team to support one another, we work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.

In your training and further development of your role you will work closely alongside fellow colleagues as well as the Independence and Wellbeing Team, Team Leaders and Team Manager.

**Shaping Careers and Learning**

We want to champion talent and seek to continuously develop everyone’s professional knowledge, potential and job satisfaction. Through accessible learning opportunities and clear career pathways we aim to identify individual strengths, diversify skill sets and enable people, from all walks of life, to build influential and impactful careers.

**Empowering Everyone**

**For more information**

**How to apply**

**Step 1 - **Read the **Job and Person Profile (docx)**.**

**Step 3 - **Upload a** **supporting statement** answering the following questions.**
- Please can you highlight the skills and qualities that would make you successful at this role?
- Much of the work completed in this role will be handled on the telephone, can you advise what things you may consider or do when speaking to a customer on the phone?
- Can you provide an example of a difficult conversation you have handled, what did you do and what was the outcome?
- You should use the** Supporting Statement template.**:

- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

**Closing date: 11.30pm, 1 May 2024**

**Interview date: Week commence 13 May 2024**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid vol