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Healthcare Facilitator

2 months ago

Ipswich, Suffolk, United Kingdom Burlington Primary Care Full time

About Burlington Primary Care

We are a dynamic and innovative healthcare organization dedicated to providing exceptional patient care and services. Our team is passionate about making a positive impact in the lives of our patients and the community we serve.

Job Summary

We are seeking a highly skilled and compassionate Care Facilitator to join our team. As a Care Facilitator, you will play a vital role in providing top-notch service to our patients, supporting their ongoing care, and ensuring that their records are maintained and up-to-date.

Main Responsibilities

  • Act as the link between clinicians and clinical correspondence in the practice, scanning, coding, and matching externally received documentation at point of source using SystmOne.
  • Provide and maintain a high standard of patient communication via telephone, letter, and SMS, delivered with a customer focus to the practice population.
  • Work alongside clinical and administrative colleagues to facilitate the provision of preventative healthcare to the practice population.
  • Liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with practice objectives and contractual responsibilities.
  • Provide secretarial support and cover.

Requirements

  • GCSE grade A to C in English and Maths.
  • Experience working with members of the public.
  • Experience with using IT.
  • Stellar communication and interpersonal skills.
  • Team player with a dash of independence.

What We Offer

  • NHS Pension with employer contribution plus additional centrally funded contribution.
  • 6 weeks annual leave + bank holidays.
  • Support with training.
  • Monthly well-being staff and team building events.
  • Staff well-being room as well as an outside garden space with vegetable patch.
  • Personalised fleece jacket.