Customer Service Administrator

1 month ago


Billingshurst, United Kingdom Clarion Communication Systems Ltd Full time

Due to current growth in our business we are looking for a Customer Service Administrator to join our team to support our expansion.

**Company Description**:
Clarion Communication Systems is a rapidly growing Technology company based in West Sussex, Clarion is a collaborating company of Codeo group, major European actor in the circular economy, specialized for professional IT device reuse.

We offer a comprehensive range of remanufactured Technology equipment to both business and end users worldwide. Our high quality, cost-effective product range is receiving increasing take-up from both Private and Public Sectors.

**Main duties**:

- Providing administrative assistance to Account Managers
- Deal with incoming telephone enquiries, transferring to the correct parties, taking accurate messages
- General administration duties such as processing sales orders and preparing invoices
- Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices
- After sales ad hoc customer calls
- After sales service - responding to customer non-technical enquiries and complaints
- Maintaining supplies of stationery and equipment
- Ad hoc data entry
- Handling customer service on ecommerce platforms (messages, calls, invoices, returns)

**Skills/Experience required**:

- Excellent administration, organisation and time management skills
- Excellent communication and interpersonal skills within a team
- Strong IT skills and knowledge of Microsoft Office (Excel, Outlook)
- Proactive and confident in communicating with customers, suppliers, and internally
- Comfortable with prioritising and multi-tasking under pressure and to very short deadlines
- Small team attitude: Flexible, adaptable, and dependable, with a strong sense of professionalism and dedication
- Valid passport
- Education: A-Levels or equivalent

**Salary**:

- Basic salary £24k p/annum
- Performance related bonus

**Hours**: Monday to Friday 8am to 5pm with 1 hour lunch

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: WO



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