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Service Driver
4 months ago
Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.
Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.
With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.
Harwoods Jaguar Land Rover Crawley was acquired from Guy Salmon (part of the Sytner Group) by the Group in early 2012, together with the accompanying Jaguar business. We offer both Land Rover sales and aftersales departments. In total, there are around 100 staff based at the site, which covers the Crawley, Gatwick, Reigate, and Dorking territories
Job Purpose
The role of the Service driver is to:
- Deliver new Jaguar & Land Rover cars to our customers
- Ensure cars are delivered promptly & courteously
- Be a brand ambassador for Harwoods
- Provide a professional and knowledgeable handover experience
Policies
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Person Specification
Essential
- Proof of Right to Work in the UK.
Experience
Skills & Knowledge
Essential
- Full UK driving licence.
- HGV2 licence.
- Smart appearance.
- Competency in numeracy and literacy.
Desirable
- Advanced motoring qualification.
Competencies
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
Level:
Team Member
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Key Responsibilities
- Inspect cars to ensure clean and damage free prior to loading
- Load car(s) on truck safely
- Check the truck is kept in a clean and road worthy condition.
- Drive in a safe and courteous manner
- Report all issues to the logistics supervisor promptly
- Use knowledge of the UK road network to effectively plan delivery routes
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
- To ensure that customers are informed of delivery progress
- Provide a high quality delivery and handover experience that includes a cockpit drill and demonstration of essential controls as necessary
- To communicate with the logistics supervisor regularly.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£21,650.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Driving a Goods Vehicle: 1 year (preferred)
- driving: 1 year (preferred)
Work Location: One location
