Customer Care Agent
1 month ago
**Customer Care Agent**
We’re looking for a Customer Care Agent with experience to join an important charity helping vulnerable children across the world.
**Position**: Customer Care Agent
**Location**:Milton Keynes / Hybrid (minimum 2 days in the office per week) - UK-based applicants only.
**Hours**: Full-time - 36.5 hours per week
**Contract**: Permanent
**Salary**: £25,080 per annum plus a good range of benefits
**Closing date**:23rd November 2023
**About the role**:
**Key responsibilities will include**:
- Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
- Effectively resolve complaints from supporters within agreed SLAs, in a way that maintains their support of World Vision.
- Carry out outbound calls to supporters to encourage them to maintain and increase their support and sponsorship. Ensuring retention KPIs are achieved, and cancellations are minimised.
- Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support.
**Essential Criteria**:
- Awareness of Data Protection and Child Protection, and the need to follow procedures.
- Outstanding relational and communication skills - including excellent letter-writing abilities including attention to detail.
- Ability to plan, prioritise and arrange own workload and work on own initiative within fluctuating workloads.
**About the organisation**:
The organisation is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy they’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything they do is motivated by their faith as they strive to reflect God’s unconditional love.
As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct. They will be requesting you to complete a form known as a Statement of Conduct. For more information see**:The Misconduct Disclosure Scheme**
You may also have experience in areas such as: Customer Service, Customer Care Agent, Customer Care, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support etc.
**PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
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