French Speaking Customer Service Agent

2 weeks ago

Milton Keynes, United Kingdom 1st Choice Recruitment Full time

Our client is expanding their Customer Service team and is currently recruiting for a French Speaking Participant Agent based in the Milton Keynes office, working within a fun and energetic team.

Position: French Speaking Participant Agent

Hours: Monday to Friday, 9am to 5.30pm (A mix of working from home and the office)

**Salary**: £21,000 - £23,000

The job will involve...
- To process all weekly supplier back-order reports according to deadlines
- Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary
- Provide quick and accurate fulfilment of gift vouchers and certificates on a daily basis
- Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR
- To assist with other administrative work as deemed necessary by the Team Leaders
- Proactively respond to any requests from the Client Service seeking assistance
- Maintain and update the databases according to the needs of the campaign
- Organise and contribute to the preparation of paperwork and correspondence relating to the campaigns

The Person will...
- You will be a native/fluent French speaker, able to work in both French and English.
- Experience of customer servicing, telemarketing, or client servicing
- Experience in a database operations environment
- Excellent telephone manner
- Clear communication skills, both verbal and written
- Excellent attention to detail with strong sense of urgency
- A self-starter and 'closer' of projects with a willingness to ask questions and learn
- Proactive, positive outlook and 'can do' attitude with good relationship-building skills
- A problem solver who is driven to exceed participant expectations
- Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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