Customer Support Agent
2 weeks ago
Our client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, one permanent and one 12 month fixed term contract for Customer Support Agents to interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high-quality service.
Duties and Responsibilities:
- To be responsible for dealing with customer enquiries from start to completion including
price delivery, invoice queries, order progress and amendments
- To be conversant with the company ERP system and processes
- To support the customer in the event of returning goods and the credit management of the returns in line with the company guide lines in a timely professional manner
- To foster and maintain relationships with key customers to improve our retention rate and
support growth
- To visit customers as required to build relationships and understanding of their business
needs
- To take ownership of customer queries, liaise with other departments to fully resolve to the customer’s satisfaction
- To liaise with external sales engineers regarding customer requirements and offer
administration support to help obtain sales growth
- To make recommendations to enhance efficiency and performance within the
department through your Team Leader/Manager
- To have a clear understanding and manage Distribution Point of Sales monthly data
- To support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt
- Make product suggestions to meet the customer’s specific needs with support of technical advice
- To be multi skilled and able to cover all areas of the role of inside sales department
£23,000 - £25,000/annum
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