Customer Support Advisor

4 weeks ago

Milton Keynes, United Kingdom Radius Payment Solutions Full time

**Customer Support Advisor**

**Please note - this is an office based role and we do not offer remote/hybrid working or sponsorship for this position**

**Salary**:£25,000

**Location**: Witan Gate, Milton Keynes MK9 1EJ (approx. 10-minute walk from the train station)

**Working Hours**: Monday to Friday, 08:30am - 5:00pm

**Job Purpose**

We are seeking a 1st Line **Customer Support Advisor** to support our telematics product, servicing B2B customers by gathering information on issues and identifying & resolving common faults first time.

**Your responsibilities day to day will be**
- Building strong relationships with customers.
- Using a ticket system to log, diagnose and feedback issues.
- Identify and escalate opportunities to improve operative performance, and process improvement.
- Support technicians on site with problem solving and OTA configurations.
- Reporting key operational metrics to the senior management team.

**What do we expect of you?**
- Excellent customer service and communication skills.
- Good organisation and ability to multitask.
- Strong attention to detail and consistent accuracy.
- Good knowledge of Microsoft Office Products.
- Good standard of literacy in written English.
- Telematics experience would be advantageous.

**Benefits include.**
- 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
- 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
- Early finish on Fridays through our incentive schemes
- Company sick pay, life assurance and pension
- Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
- Friendly and supportive team working environment that encourages opportunities for self-development
- Employee Fuel Card (after 6 months)
- Monthly dress down days for charities chosen by our employees
- Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performers
- .and much more

**Still curious?**

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