Customer Support Advisor

1 month ago

Milton Keynes, United Kingdom SMC Pneumatics (UK) Limited Full time

**Customer Support Advisor**

**Location: Milton Keynes**

**Hours - **37.5 hours a week - Mon - Thurs - 8.30am - 4.45pm, Fridays 8.30am - 3.30pm

**The Role**:
**Key Responsibilities**:

- Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
- Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
- Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
- Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers
- To foster and maintain relationships with key customers to improve our retention rate and support growth
- Gain understanding and knowledge with the company ERP system and processes.
- Build relationships external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
- Offer support in the accounts receivable process and follow the invoices in dispute procedure when required and chase outstanding debt

**Skills and Experience**:

- A passion to deliver exceptional service to customers
- Adaptable, high energy levels and desire to help others
- Able to work independently in a team-oriented and fast paced environment
- Good analytic and problem-solving skills
- Self-directed, driven and a positive attitude

**Benefits and package**:

- Competitive annual salary dependent on skills, qualifications and experience
- Pension scheme
- SMC rewards and benefits portal including retail discounts
- Ongoing training and development

**The Company**:
Can you imagine yourself in this role, working for a global market leader in pneumatic and automation technology, where innovation and customer satisfaction is at the forefront of what they do?

If so, we are offering a unique opportunity to become part of our Internal Sales team, with a specific focus on growing the UK market.

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