Customer Training Support Advisor
2 weeks ago
12 Month Contract
Monday to Friday
Milton Keynes Fully Office Based
£23,400 rising to £27,(Apply online only), performance based
My client, a luxury automotive brand, is looking for a Customer Service Advisor who is passionate about providing the highest level of customer satisfaction to ensure customer loyalty. As a Customer Service Advisor, you will ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
Customer Service Advisor Role and Responsibilities
Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
Perform other ad-hoc tasks that may be deemed necessary.
Prioritise and organise workload to ensure completed within service level agreement.
Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
Being proactive in supporting the team in identifying new processes and department improvements.
Customer Service Advisor Key Skills / Experience
Previous experience working in a telephone based customer service role
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone skills in both written and verbal.
Customer Service Advisor Benefits
The Opportunity to work within a leading automotive brand
Facilities include: - onsite cafe and free car parking
Long-term career progression with potential to be made permanent.
Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.
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