Customer Services Agent
3 weeks ago
Customer Services Agent
Salary - £23,000
Full Time - Mon - Friday 8AM to 4PM or 9AM to 5PM (36.25 hours a week)
Location - Milton Keynes
We are looking for an experienced Customer Services Agent to join the team. Our client is a world leader in the Automotive space with over 40,000 staff globally. Based in Milton Keynes, this role will be a key cog in the wheel in servicing the extensivedealership network in the UK. In this team, your 'customers’ are the dealership teams, rather than the end user / consumer.
The key responsibilities for the role are as follows
- Processing orders / returns of vehicle parts & accessories, working closely with the Warehouse team regarding stock availability
- Processing return credit and invoices as appropriate
- Liaising with couriers regarding the delivery of parts & accessories
- Supporting the Dealer Services Manager with the onboarding of new dealers / dealership teams, helping them to use and understand our systems
- Liaising with other departments to investigate and resolve claims and queries
- Maintaining up-to-date knowledge of market conditions and issues faced by the Dealer Network through regular and effective communication. Sharing relevant information with the Dealer Services team and manager
- Excellent customer service skills
- High level of attention to detail
- Problem solving skills
- Good numerical and literacy skills
- Proficient in Microsoft Office packages, including Excel
- Knowledge of vehicle parts & accessories is desirable but not essential
- Automotive industry experience, again desirable but not essential
- Confident team player with excellent interpersonal skills
- Excellent communication skills, with a collaborative ethos and the ability to interact with a diverse range of people
- Flexible in approach, with the ability to reprioritise when required
- Excellent organisation and time-management skills, with the ability to work well under pressure
- Demonstrates a can-do attitude, with the desire and capability to take ownership of area of responsibility
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