Housing Officer

2 weeks ago


Birmingham, United Kingdom TMPW (HP) for Birmingham City Council Full time

**Housing Officer**

**Permanent - Full time**

**Salary £28,226.00 - £35,336.00**

**We are excited to announce that South City Housing are recruiting for a Housing Officer on a Permanent Full
- Time basis.**

**Housing Officer Exciting Opportunity**

You will undertake an exciting range of housing management duties. You'll develop trusting relationships with residents, voluntary and statutory agencies as well working with the legislation and regulation that housing professionals need to know.

You'll approach more complex matters that can arise, like dealing with anti-social behaviour and sustaining tenancies. This role will be working in our Housing Management teams, dealing with cases of anti-social behaviour, handling customer queries and supporting our tenants to thrive.

The role is customer facing and primarily responsible for the creation and sustaining of successful tenancies and making the best use of our stock.

The work is varied and often includes addressing complex people related matters as well as property related and ensuring communal spaces are kept clean and green. The role incorporates a degree of lone working whilst predominantly working within the wider organisation and team, communities, and external partners.

**Key duties will include**:

- The management of anti-social behaviour cases, and tenancy related cases, ensuring and maintaining accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
- Ensure that our neighbourhoods are maintained to the highest levels ensuring communal areas are kept Clean and Green
- Investigate and respond to complaints and enquiries within corporate standards and timescales.
- Attend meetings with customer groups and determine appropriate actions to respond to findings.
- Working with customers and staff, ensuring the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures.
- Take appropriate action when tenancy conditions have been breached including, recognising, and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit

**BCC613**

**Closing: Monday 14 November at 12 Noon**

**For an informal discussion please contact Melvin Powell.**

**M: 07785 450655**

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by **Part 7 of the Immigration Act 2016**

Job Description and Person Specification


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