Housing Officer

2 weeks ago

Birmingham, United Kingdom Brook Street Full time

**Housing Officer - Birmingham (HYBRID ROLE - 2-3 days at home, 2-3 days in the office)**
**Salary - £27,582 + car allowance £1,680 - Monday to Friday - Full-time, 37.5 hours**
We are in partnership and collaborating with a fantastic client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the Midlands and providing support to vulnerableadults. They provide the very best service, and they would love your help to continue that process.
**Overview of the role**
The client is looking for a full-time Housing Officer, based in Birmingham. To provide a high-quality Estate and Tenancy Management Service to a diverse range of customers within a designated geographical patch, ensuring the varying needs of all customers includingthose who are vulnerable are met. To work closely with a range of internal and external key stakeholders and key partners in both assisting customers to sustain their tenancies and to promote responsible tenancy conduct for the benefit of all customers, takingenforcement action only where necessary. To maintain clean and green estates and thriving communities.
**Key Responsibilities Include, but are not limited to;**
- Engage the support of Tenancy Sustainment Officer where residents with increased vulnerabilities and needs are identified and who require specialist support to sustain their tenancy.
- Provide impartiality and consistency in all alleged incidents of anti-social behaviour and be pro-active in initiating the necessary resolutions within the timescales and in accordance with clients's Policy & Procedure.
- Take responsibility for managing own caseloads, escalating cases to the Community Safety Team in line with Policy & Procedures
- Provide a visible and positive housing presence where customers have a dedicated first point of contact
- Ensure the best possible start to each new customer through the sign-up process and effective communication with the Lettings Team and Income Collection Team.
- Take responsibility for ensuring the sustainment of each new tenancy and identify and vulnerabilities for support from the Tenancy Sustainment officer.
- Required Skills, Experience, & Knowledge
- A current working knowledge of housing legislation and a demonstratable knowledge of housing and welfare benefits. Knowledge of legal processes in relation to serving notices, anti-social behaviour, and arrears recovery
- Experience of working with a wide range of vulnerable service users, and working and liaising with internal and external agencies.
- Computer literate, including Word, Excel, Outlook, and housing management systems.

**Benefits**
For your hard work and commitment, you will be paid a salary of **£27,582**, and a very desirable employee package, that includes birthday leave, new house move leave, 34 days annual leave with the choice to buy or swap extra days, and so manyother things

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