Housing Officers

2 weeks ago

Birmingham, United Kingdom Red Snapper Group Full time

RSR Justice is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Services talent markets.

RSR Justice are currently recruiting for a Housing Officers to be based in the Birmingham area on a temp ongoing contract.

This is a part time role working Monday, Tuesday, Wednesday and attracts a pay rate of £14.83 per hour PAYE.

**Main Duties**:

- The delivery of a high quality Homeless & Pre-Tenancy service which meets customer needs
- To line manage Housing Needs Officers and Assistant Housing Needs Officers, ensuring they are supported, developed and deployed to meet the demands of the business
- Adhere to all financial regulations, maximise income and debt recovery, to provide advice on preventing homelessness and promoting a variety of housing options to customers and officers
- Build and maintain effective professional working relationships with internal and external partners/contractors involved in the delivery of Homeless & Pre-Tenancy Service
- To provide technical support to front line staff within the business to help facilitate the delivery of a H&PTS that meets all legal requirements and service requirements
- To remain aware of the risk of fraud, error, child and adult protection issues and action as appropriate
- To ensure teams adhere to performance management principles in the H&PTS to create a customer focused, accountable and responsive service-oriented organisation
- To support the Service Manager in the management and implementation of change within the H&PTS, including the development and implementation of processes for effective communications and engagement
- To promote and effectively participate in knowledge sharing within the team
- Dealing with customers who have problems/issues of a complex nature. To be able to deal with difficult situations and difficult customers
- To undertake project work within The Homeless & Pre-Tenancy Service as directed, including attendance at appropriate internal and external meetings and prepare any necessary reports and documents

**Essential requirements**:

- Undertake investigations and ensure robust decision-making in line with legislative requirements
- Experience of developing detailed letters and reports and effective case management of customers
- Extensive knowledge of legislation regarding Housing Benefit. Ability to interpret legislation and challenge decision making where appropriate
- Experience of income generation and ability to maximise
- To manage and report on void properties, in order that they are available for re-letting within published targets and in line with current health and safety requirements
- To be responsible for the management of the performance of the contractors, to include turnaround times and all void costs
- To have a comprehensive knowledge and understanding of the legislative framework governing the H & PTS with the ability to produce and develop effective procedures to support operational staff
- To carry out regular audit and quality checks to ensure applicants have been dealt with fairly and in accordance with policy and procedure. Reporting on inequalities/errors and issues in order to ensure a high quality, fair and equitable service is provided

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

RSR Justice is member of the Red Snapper Group

The Red Snapper Recruitment Group is an equal opportunities employer.

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