Housing Needs Officer

3 weeks ago


Birmingham, United Kingdom RSR Justice Full time

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Justice are currently recruiting for Housing Needs Officers to be based in Birmingham on a temporary ongoing contract. Must will willing to work on a rota basis.

This role attracts a pay rate of £12.00 per hour PAYE.

**Main Duties**:

- To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable
- Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with the LA policies and procedures
- To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers
- To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised
- To support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested
- Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour
- To undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions
- To work flexibly and as part of a team to ensure cover of all aspects of the Housing Options Service and to provide continuity of service
- To assist in the allocation of property, calculation of rent arrears and the provision of welfare benefit advice
- To be aware of the risk of fraud, error, child and adult protection issues and make referrals to the appropriate officer
- To cover any of the Housing Needs Officer roles, when the service requires it, at the request of a Service Manager or Senior Service Manager in order to ensure the effective delivery of the Housing Options Service
- To provide temporary or emergency cover in the absence of a Housing Needs Officer in order to ensure the smooth running of the H&PTS

**Essential Requirements**:

- Experience in a similar role
- Knowledge of relevant legislation and their implications for the Service
- Experience of managing a number of conflicting priorities effectively to achieve business objectives
- Ability to ensure that customers receive a focussed approach to meeting their housing needs by assisting with the completion of forms and referrals and the ability to recommend a decision to the Senior Housing Needs Officer
- Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. Experience of compiling and typing letters and reports, telephone calls, etc

A DBS check will be required for this post.

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us**.

RSR Justice is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.


  • Housing Officer

    1 month ago


    Birmingham, United Kingdom Nexus Housing Ltd Full time

    **About us** Nexus Housing Ltd is a small business in Birmingham, B21 8PD. We are professional and agile. Our work environment includes: - Training provided - Modern office setting - Friendly atmosphere As a Housing Officer at Nexus Housing Ltd, you will be expected to supervise the day-to-day management of supported accommodation properties. In this...

  • Housing Officer

    14 hours ago


    Birmingham, United Kingdom Positive Housing Full time

    Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that may be holding them back from "getting it all sorted". It's our job (or maybe your job) to build trust and deliver support to enable each of our...

  • Housing Officer

    14 hours ago


    Birmingham, United Kingdom Positive Housing Full time

    Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that may be holding them back from "getting it all sorted". It's our job (or maybe your job) to build trust and deliver support to enable each of our...


  • Birmingham, United Kingdom Reach Supported Housing Full time

    **Job description** Reach Supported Housing Ltd is a registered provider of social housing focused on providing supported housing to vulnerable adults with a range of complex needs. We pride ourselves on the bespoke and high-quality service we offer our clients and currently deliver housing and support services in surrounding areas of birmingham. We are...

  • Housing Needs Officer

    16 hours ago


    Birmingham, United Kingdom Hays Full time

    Your new company Hays are the exclusive recruiting partner for Birmingham City Council, their Allocation & Applications team is currently looking for 8 Officers to join their team on a full-time temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services...

  • Housing Officer

    14 hours ago


    Birmingham, United Kingdom Livingwell Supported Housing Full time

    Livingwell Supported Housing aims to provide supported accommodation and support to disadvantaged citizens right across Birmingham and the Midlands. Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that...


  • Birmingham, United Kingdom HAYS Full time

    Full-time Assistant Housing Needs Officer, Birmingham City Centre, £12 Your new company Due to the partnership between Hays and Birmingham City Council, we are looking for 5 Assistant Housing Needs Officers to join the Temporary Accommodation Team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for...


  • Birmingham, United Kingdom HAYS Full time

    Job Description Full-time Assistant Housing Needs Officer, Birmingham City Centre, £12 Your new company Due to the partnership between Hays and Birmingham City Council, we are looking for 5 Assistant Housing Needs Officers to join the Temporary Accommodation Team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are...


  • Birmingham, United Kingdom Livingwell Supported Housing Full time

    A Great opportunity has risen for a focused and dedicated individual to join an established housing company as an Housing Benefit Admin and consolidator. The main responsibilities include (but are not limited to): - Managing and collating housing benefit payments for individual tenancies - Managing the service charge database - Identifying any...


  • Birmingham, United Kingdom Solihull Community Housing Full time

    Hours: 37.0 Hours per Week We are looking for someone who is able to be empathetic and respond to sensitive issues effectively, but who is firm when necessary. You will need to use your own initiative to resolve issues, and to be able to work under pressure in a very demanding environment. If you think you have the right skills, capability and attitude to...


  • Birmingham, United Kingdom Nexus Housing Ltd Full time

    As part of a multi-skilled team, Housing Services Administrators will be expected to deliver quality assistance to service users, meeting their needs as the first point of contact. **Essentials**: - Accuracy and attention to detail - Well Organised - Able to prioritise work - Able to follow guidelines and procedures put in place by management - Able to...


  • Birmingham, United Kingdom Nexus Housing Ltd Full time

    As part of a multi-skilled team, Housing Services Administrators will be expected to deliver quality assistance to service users, meeting their needs as the first point of contact. **Essentials**: - Accuracy and attention to detail - Well Organised - Able to prioritise work - Able to follow guidelines and procedures put in place by management - Able to...

  • Referral Officer

    4 weeks ago


    Birmingham, United Kingdom Positive Housing Full time

    An opportunity has arisen for a dedicated Referrals officer to join our established supported housing business. You will be responsible for the day to day control and allocation of our rooms and ensure that those in need are provided with the most appropriate housing and support services. You will need to: - Have a knowledge of the void rooms, those which...

  • Housing Officer

    1 month ago


    Birmingham, United Kingdom TMPW (HP) for Birmingham City Council Full time

    **Housing Officer** **Permanent** **Grade 4 - £30,151 - £37,261** An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and...

  • Housing Officer

    4 weeks ago


    Birmingham, United Kingdom TMPW (HP) for Birmingham City Council Full time

    **Housing Officer** **Permanent** **Grade 4 - £30,151 - £37,261** An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and...


  • Birmingham, United Kingdom Solihull Community Housing Full time

    Solihull Community Housing is working to make a real difference to the local community and the Housing Options team play a key part in this. The Housing Options team are responsible for assessing and managing cases in line with our statutory obligations and legislative requirements. We are looking for a leader to manage a small team who are responsible for...


  • Birmingham, United Kingdom Nexus Housing Ltd Full time

    As part of a multi-skilled team, Housing Services Administrators will be expected to deliver quality assistance to service users, meeting their needs as the first point of contact. **Essentials**: - Accuracy and attention to detail - Well Organised - Able to prioritise work - Able to follow guidelines and procedures put in place by management - Able to...

  • Allocations Officer

    4 weeks ago


    Birmingham, United Kingdom Livingwell Supported Housing Full time

    An opportunity has arisen for a dedicated allocations officer to join our established supported housing business. You will be responsible for the day to day control and allocation of our rooms and ensure that those in need are provided with the most appropriate housing and support services. You will need to: - Have a knowledge of the void rooms, those...


  • Birmingham, United Kingdom REDS HOUSING LTD Full time

    **Experience in the support of vulnerable adults, homeless people, people with substance misuse, alcohol misuse and mental health issues is essential. Applicant must be able to complete tenant files and comprehensive support sessions.** **SUPPORT**: - To work with service users according to the requirements of their support plan - To review the...

  • Housing Officers

    1 month ago


    Birmingham, United Kingdom Red Snapper Group Full time

    RSR Justice is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Services talent markets. RSR Justice are currently recruiting for a Housing Officers to be based in the Birmingham area on a temp...