Housing Officer

2 weeks ago


Birmingham, United Kingdom TMPW (HP) for Birmingham City Council Full time

**Housing Officer**

**Permanent**

**Grade 4 - £30,151 - £37,261**

An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods.

This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon.

This position is responsible for supervising estate-based staff on a daily basis, responding to emergency situations when they arise. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, and other sites as necessary.

You will be required to supervise staff (estate caretakers) which will include Managing Performance, setting targets/priorities, One to One’s, Appraisals, Monitor Sickness, Return to Work Interviews, Risk Assessments, Attendance, Annual Leave, Health and Safety etc.

You will be required to help identify training needs for those staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation.

The successful applicant will also be required to attend Housing Liaison Board Meetings and other local residents’ meetings, outside of normal working office hours, as necessary.

Relevant experience in dealing with issues relating to Housing and problem-solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc.

A full valid driving licence is a requirement for this post.

Ref: 833

Closing date** 13th March 2023 **at 23.59

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016


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