Housing Needs Officers

3 weeks ago

Birmingham, United Kingdom Red Snapper Group Full time

RSR Justice is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Services talent markets.

RSR Justice are currently recruiting for Housing Needs Officers to be based in Birmingham on a temp ongoing contract with hybrid working. Must be willing to work on a rota basis.

This role attracts a pay rate of £12.00 per hour PAYE.

**Main Duties**:

- To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable
- Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with the LA policies and procedures
- To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers
- To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised
- To support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested
- Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour
- To undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions
- To work flexibly and as part of a team to ensure cover of all aspects of the Housing Options Service and to provide continuity of service
- To assist in the allocation of property, calculation of rent arrears and the provision of welfare benefit advice
- To be aware of the risk of fraud, error, child and adult protection issues and make referrals to the appropriate officer
- To cover any of the Housing Needs Officer roles, when the service requires it, at the request of a Service Manager or Senior Service Manager in order to ensure the effective delivery of the Housing Options Service
- To provide temporary or emergency cover in the absence of a Housing Needs Officer in order to ensure the smooth running of the H&PTS

**Essential Requirements**:

- Experience in a similar role
- Knowledge of relevant legislation and their implications for the Service
- Experience of managing a number of conflicting priorities effectively to achieve business objectives
- Ability to ensure that customers receive a focussed approach to meeting their housing needs by assisting with the completion of forms and referrals and the ability to recommend a decision to the Senior Housing Needs Officer
- Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. Experience of compiling and typing letters and reports, actioning telephone calls, etc

A DBS check will be required for this post.

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

RSR Justice is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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