Housing Officer

3 months ago

Norwich, United Kingdom Places for People Full time

**So, what are you waiting for? Join a Community that cares about you**

**More about you role**

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.

An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework.

Reporting into the Place Area Manager, you will work as part of an established team to manage our neighbourhoods.

For more information, please download our job profile available on our website.

**This role is agile/home based and, as the majority of your work will focus **mainly in the Norwich area. **.**

**More about you**

We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role -you won't be sat behind a desk or phone everyday; you will be working closely with our customers and external agencies. Therefore, it is essential that you are able to demonstrate the ability to create and maintain effective working relationships.

You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions.

You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.

**To be considered for this role you will hold a valid & current drivers' licence with access to your own vehicle. An essential car allowance is provided with this role**

**Benefits**

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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