Delivery Transition Head

6 months ago

London, United Kingdom Wipro Limited Full time

London, United Kingdom
- Tech Hiring
- 3070827

**Job Description**:
**Job Title**: Delivery Transition Head**

**Location**: London, UK**

**Role**:The Transition Director is responsible for Leadership, Management and delivery of Wipro’s Signature Outsourced & Managed Services Transition Projects and Programmes that are multi-geography, organizationally complex, and operate across multi-cultural global environments.

**Responsibilities**:

- Deliver all Transitions in line with Wipro’s Transition Framework and recognized best practice methodologies
- Produce detailed Transition plans with agreed milestones and interdependencies.
- Participate in all Governance reviews with the customer - daily, weekly and monthly
- Ensure structured internal reviews to track project progress.
- Publish weekly transition dashboard incorporating all Transition streams to the stakeholders.
- Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.
- Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.
- Ensure strict commercial change control to manage deviations.
- Escalate major Transition issues to Management with recommendations on how to address.
- Ensure Transition programmes are within time and budget constraints and meet the required level of quality.
- Ensure issues are resolved in a timely manner and the appropriate corrective actions are implemented.
- Conduct due diligence, demonstrate Transition delivery capability, prepare and make presentations on Transition to potential clients during sales cycle.
- Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover.
- Ensure smooth handover to the delivery team at the end of the transition.
- Document the learning’s from Transition at the end of the project and discuss with key stakeholders.
- Conduct client satisfaction surveys with clients regarding Transition effectiveness

**Core Skills(Must have)**:

- Extensive years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery.
- Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST.
- ITIL based Service Management knowledge.
- Excellent communication skills with a strong ability to persuade and influence client and stakeholders.
- Ability to work effectively in diverse, multi-cultural environments at Global Level.
- Demonstrated success of working effectively under short timeframes and significant pressure.
- Ability to work at CXO level in customer organizations in developing strategies, relationships, etc.
- Knowledge of Outsourced Managed Services Delivery methods, practices, process and tools.
- Risk management experience with ability to proactively assess/manage/mitigate risks.
- Strong ability to lead and coordinate large teams, often Worldwide and virtual.
- Experience in interfacing with sales and client teams in developing/validating Transition Solutions, proposals, and Due Diligence exercises.
- Very good planning skills with proficiency in using project management tools like MS project.
- Experience of managing, direct/matrix, project managers, technical resource and other resource assigned to a Service Transition.
- Experience in managing deliverables via 3rd party vendors and subcontractors.
- Review Subcontractors & vendors - monitor & control the cost and quality of deliverables.
- Plan and execute in-flight projects as per project requirements.
- Track open issues and drive to closure.
- Launch & drive Improvement Plan for various project enhancements - Process, tools & automation
- Drive Optimization Plan as per project requirements and expectations - Availability, Scalability & Capacity Planning of project resources with Change controls.
- Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.
- Knowledge and experience of People Transfer methods, requirements and legislation specific to Transition scope
- Proficient in Project Management Tools & Processes
- Knowledge of Quality processes, Six Sigma & Lean etc.
- Excellent analytical, problem-solving, decision-making skills
- Strong proven reputation for building, leading the top teams, establishing policies, procedures, best practices and delivering service

**Preferred Skills**:

- PMP/PRINCE 2 certification
- ITIL v4 foundation certified
- Strong technical knowledge in one or two Infrastructure towers
- Integrated Infra and Apps Transition exposure
- Hands-on management style with a strong emphasis on leadership by example and accountability.
- Team Building & Management - A passion towards mentoring people, Perform Career / salary planning, identify training, provide feedback & motivate team to deliver good C-SAT.
- Stake Holder Management - Interpersonal communicator who effectively i

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