Senior Tooling Engineer

3 months ago

Hatfield, United Kingdom Ocado Group Full time

Your responsibilities will include gathering and consolidating feedback and a comprehensive list of tool requirements from relevant stakeholders. Moreover, you will be tasked with recognizing and implementing enhancement opportunities to optimise the tools and processes, thereby providing robust and resilient support for engineering in Tech Operations.

***Key Responsibilities**:
**Leading & Influencing**:

- Champion the adoption and management of software tools within the Central Engineering
- Identify and advocate for the right software solutions that align with departmental objectives.
- Contribute significantly to setting technical direction.
- Develop other engineers around you into more capable and experienced people.
- Provide mentorship and coaching for others across your department on technical craft.
- Responsible for your personal delivery towards team goals.
- Actively build good relationships and trust between the team and other stakeholders, embedding a 'one Ocado' approach.
- Actively supports recruitment through technical interviewing or other activities (eg. external PR & events)

**Design for Future**
- Collaborate with cross-functional teams and stakeholders to promote the adoption of these tools.
- Provide leadership and strategic direction for the future software landscape of the Technical Support
- Input to commercial discussion with third party software supplier
- Support other teams to find ways to solve their problems.
- Look for multiple ways to solve problems and communicate effectively the benefits and drawbacks of each.
- Demonstrate a sound understanding of the technology that your team are working on & are able to act as a proxy for other stakeholders, where technical expertise is needed.

**Deliver for Today**
- Ensure the seamless delivery and implementation of software solutions.
- Configure software tools to meet the specific needs of the technical support team.
- Integrate selected tools into the existing workflow for immediate impact.
- Address immediate challenges or bottlenecks in technical operations.
- Actively contribute to the delivery of value with appropriate timeliness and quality.
- Actively look for incremental ways to enhance value.
- Help build clarity in the area about the technical strategy and support its implementation
- Help the team resolve difficult engineering problems through effective collaboration and guidance.
- Measurably reduces waste in the ways of working within your department.

**Execute with Quality**
- Plan, deploy, and manage technical support software tools with meticulous attention to detail.
- Conduct thorough testing and monitoring to maintain software quality.
- Promptly troubleshoot and resolve software-related issues.
- Ensure optimal performance and reliability of software tools.
- Pursue technical excellence with the economic constraints taken into account, with appropriate quality and security in mind.
- Ensure that your department's practices are informed by industry best practice.
- Champion security awareness across your department. Implement or direct security related work at the team level as appropriate.
- Make sure your Product's implementation can be diagnostically analysed, where practical, building in observability, in order to resolve faults and be maintainable.

**Support**
- Develop training materials and conduct training sessions for technical support staff on software usage.
- Create and maintain comprehensive documentation and best practices.
- Serve as a reliable source of support for all software-related matters within the Technical Support department.

This role may be required to perform tasks as required by management deemed as a reasonable request. This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

***Key Attributes**:

- You actively and consistently demonstrate Ocado Technology values
- You have strong written and verbal communication skills with an emphasis on active listening
- You are keen to learn from experience and feedback
- You contribute actively and enthusiastically
- You have the capacity to understand a new technical domain and start producing value in a short period of time
- You have a great track record of working with engineering and product teams so that people want to have you in their team
- You don't settle for good enough, you strive for great in every aspect of your work
- You are flexible and adapt to changing information quickly, able to take into account key technical trade-offs
- You have a bias for action, collaboration and optimism
- You are logical and take a structured approach, including in situations of ambiguity
- You share knowledge with others
- You actively participate in teaching or mentoring
- You show awareness of where your Product fits into the wider Ocado picture

***Key Experience**:

- Demonstrated ability to lead and mentor a team of tooling engineers, providing guidance, support, and technical expertise to junior team members.
- Experience in designing and implementing complex, scalable, and robust software tooling architectures that meet the evolving needs of the organization.
- Proven experience in automating complex workflows, integrating various tools, and establishing streamlined processes to enhance the efficiency of software development and delivery.
- Proven track record of developing and executing long-term strategies for software tooling, aligning them with the organization's overall business goals and technological advancements.
- Experience in collaborating with executive leadership to define and align the software tooling strategy with the overall business objectives and to communicate technical insights effectively to non-technical stakeholders.
- Strong interpersonal and communication skills, with the ability to effectively communicate complex technical concepts to a wide range of audiences, including technical and non-technical stakeholders.
- A strong inclination towards innovation and research, with a track record of evaluating and integrating emerging technologies and methodologies to continuously improve software development practices.
- Proven ability to address complex technical challenges and provide innovative solutions that optimize the software development lifecycle and enhance the overall efficiency of the organization's software development process.

***Success Measures**:

- Delivery against the team goals and commitments
- 360 feedback demonstrating being a high performing, collaborative and capable team member
- Demonstrable impact to standards, ways of working and/or technical excellence either at a broad or deep level

***What do I get in return?**

**We're in it together, we are proud of what we do, we can be even better**

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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