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Senior Customer Engineer

3 months ago

Hatfield, United Kingdom Computacenter Full time

About the role 

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

What you’ll be doing 

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.  Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.  Provide Technical Leadership in own specific area of expertise.  Document and reports on work completed to ensure compliance with Company and Customer Procedures 

What you have

3 or 4+ years of Data Center, Networking, and IT experience  Experience with ticketing systems such as ServiceNow.  You must be authorized to work in the United States.  Reliable mode of transportation Willing to travel around the US for project sites Knowledge of IT systems such as data centers, rack & stack work, cable install &management, reading technical documentation, network configuration, remote support, rack setting and installation Team involvement skills, leadership skills, customer service skills, interpersonal communication skills, time management skills.

Bonus points 

BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.  ServiceNow experience.  Hardware break-fix assistance  PC imaging processes and procedures  Troubleshooting Mobile phone support  Audio Visual support 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.