On-call Support Assistant
6 months ago
**Band**: 2
We are currently looking for 2 enthusiastic and proactive individuals to join our on-call team as support assistants.
Applicants must be self-motivated, organised, be able to work effectively alone and as part of a team,
You will work mostly in our fast-paced dispensary, supporting our on-call Pharmacist with a range of responsibilities.
Key duties for the post include greeting and helping customers at the Pharmacy Reception or on the telephone. Receiving prescriptions from patients and hospital staff, logging all incoming work onto the patient tracking system. Liaising with patients and hospital staff with regard to prescription status and general queries
You should have a good standard of education, past experience in working with the public, an excellent telephone manner and the ability to communicate well at all levels. Basic computer skills are also required.
We require people with a positive and responsible approach to work, who can demonstrate good communication skills, a friendly and helpful attitude and can work well within a team.
The proposed shift pattern for this role would be 2-10 pm and will include some weekends and Bank holidays. Working days can be negotiable.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
To provide a support service for University Hospitals Leicester primarily based at the Leicester Royal Infirmary Pharmacy Department.
To act as the interface between the pharmacy department and its customers in accordance with both the Trust and Departmental philosophies, with particular emphasis on providing help in an efficient and sympathetic manner, thereby achieving the highest levels of customer satisfaction.
The post holder will be responsible for operating the prescription tracking system to ensure that prescriptions are processed efficiently, and telephone enquiries dealt with appropriately.
Please see the attached job description for more details.
-
Call Centre Assistant
6 months ago
Leicester, United Kingdom Specsavers Full time**Call Centre Assistant** **Store: Specsavers Beaumont Leys** **Hours: Full time or Part time hours available** **Ideally to work Sunday, Mondays, Thursday, Fridays and Saturdays or cover a combination of these days** **Salary: Between £6.60 and £11.64 - Depending on age** **Benefits: Free parking, Specsavers perks programme, staff, friends and family...
-
Emergency Call Coordinator
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** Reporting to the Service 24 Team Leader, the Service 24 Coordinator will motivate, inspire, support, and develop our advisor team to ensure our customers experience a high-quality level of service every time. This is a Bank role, covering hours on a shift basis when needed, this role is also fully office...
-
Emergency Call Handler
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...
-
Emergency Call Handler
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...
-
Emergency Call Handler
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...
-
Emergency Call Coordinator
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As a Service 24 Coordinator, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are empathetic and resilient so you can offer the...
-
Call Centre Operative
6 months ago
Leicester, United Kingdom DHL Full time**Pay Rate**: £8,669.44 **Contract Type**: Permanent (Part-Time) **Shift patterns**: Saturday & Sunday - 16hrs per week **Location**:Leicester (LE19 4AT) DHL, award winning leading supply chain business is seeking a Call Centre Operative to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** **Role...
-
Technical Support Specialist
1 week ago
Leicester, Leicester, United Kingdom First Call Contract Services Full timeJob Title: Field Service EngineerWe are seeking an experienced Field Service Engineer to join our team at First Call Contract Services. The successful candidate will be responsible for providing technical support and maintenance services to our clients across the UK.A minimum of 5 years' experience in a similar role is required, along with a strong...
-
Le - Call Handler
6 months ago
Leicester, United Kingdom Quality Service Recruitment Full time**Call handler - immediate start** **Looking for a new full time job with an immediate start?** **_Exciting opportunity to join our team working as a call handler within a busy customer services department._** Supporting our client who are a leader in the vehicle movement/motor trade industry, you will be part of a very busy and important team who deal...
-
Alarm Call Handler
6 months ago
Leicester, United Kingdom Abel Alarm Full time**Control Room Operator / Alarm Call Handler** **Benefits** - Work life balance (4 days on/4 days off) - Company pension - Long service annual leave rewards - Employee Assistance Programme - Retailer/Restaurant/gym discounts - Free parking **The Role** This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient...
-
Call Handler
6 months ago
Leicester, United Kingdom Momentum Recruitment LTD Full time**Contact Handler** We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler. This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police You will be trained and supported to effectively manage operational policing...
-
Team Leader
6 months ago
Leicester, United Kingdom Mana Resourcing Ltd Full timeJOB TITLE: Team Leader - Call Centre LOCATION: Leicester SALARY: £37,000 + profit share The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years. The ROLE The successful Team Leader will be required to do the following: - You will be in charge...
-
Call Centre Face-to-face Trainer
7 months ago
Leicester, United Kingdom Yü Group Full time**Description** As a Call Centre Face-to-Face Trainer your primary responsibility will be to deliver comprehensive training programs to call centre employees in a face-to-face setting. You will play a vital role in ensuring that call centre agents possess the necessary skills, knowledge, and confidence to provide exceptional customer service and achieve...
-
Bank Support Worker
6 months ago
Leicester, United Kingdom ivolve Care and Support Full time**Vacancy Location**: Aylestone, Leicestershire, LE2 8PG **Shifts**: 0 hour contract **Pay Rate**: £10.42 - £10.80 per hour (dependant on qualifications) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not essential but being passionate, kind, and resilient is. These are our values...
-
Care And Support Assistant
3 weeks ago
Leicester, United Kingdom Sanctuary Group Full timeWaking Night Care and Support Assistant Skelton Court, 41 Ryder Road, Leicester, LE3 6UJ £11.67 per hour 30 hours per week Sanctuary Supported Living is delighted to be recruiting for a Night Care and Support Assistant at our CQC Registered Learning Disabilities Service, Skelton Court in Leicester At Sanctuary Supported Living, we...
-
Office Administrative Assistant
6 months ago
Leicester, United Kingdom REVOLUTION SUPPORT SERVICES LIMITED Full timeOur role is for an administrator/receptionist/helpdesk coordinator in our main office. The role is for 25 hours per week 9.30am - 3pm Monday to Friday with a 30 minute unpaid break for lunch. The role is to answer the main company landline number and direct calls, taking messages and taking booking enquires from customers and bookings these into our...
-
Contact Centre Team Leader
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As a Team Leader in our Service 24 department, you will be expected to successfully deliver an excellent Out of Hours Emergency repairs service and social alarm monitoring service. The primary focus of the role is to manage all elements of the Team and operations. You will also motivate, inspire, support, and...
-
Female Night Support Worker
6 months ago
Leicester, United Kingdom ivolve Care and Support Full time**Vacancy Location**: Aylestone, Leicester LE2 8PG **Shifts**: Full time - 40 hours per week, Monday to Sunday on a rota basis **Pay Rate**: £11.44 - £11.70 per hour **Sponsorship**: This service does not provide support for Sponsorship at this time **Some of our roles require male or female employees only, where this is indicated it is a genuine...
-
Personal Assistant Lead
3 weeks ago
Leicester, Leicester, United Kingdom Creative Support Full timeAbout the OpportunityWe offer a rewarding opportunity for a Personal Assistant Lead to join our team in Leicester and Leicestershire. As a Relief Support Worker, you will provide essential support to individuals with various needs.The estimated salary for this role is around £20,000-£25,000 per annum, depending on experience. This includes access to our...
-
Warehouse Operative
6 months ago
Leicester, United Kingdom First Call Contract Services Ltd Full timeWe have an exciting opportunity to work for a nationally recognised Trophy Manufacturer, considered to be the leader in its field of medal awards. Pay rates from £11.44ph. **Why work with First Call?** - Working with First Call Contract Services gives you many additional benefits! - Money saving offers and discounts at your fingertips - 24/7 GP helpline -...