Call Centre Operative
6 months ago
**Pay Rate**: £8,669.44
**Contract Type**: Permanent (Part-Time)
**Shift patterns**: Saturday & Sunday - 16hrs per week
**Location**:Leicester (LE19 4AT)
DHL, award winning leading supply chain business is seeking a Call Centre Operative to play a vital role coordinating our daily logistics requirements.
**WHAT DOES THE ROLE ENTAIL?**
**Role Purpose**:
- The Helpdesk Operator is responsible for receiving calls from Drivers, Next departments and Next customers regarding operational and customer enquiries.
- Receive incoming calls from home delivery crews, to advise them of operational problems. Question the crews to ensure the potential impact on customers and the likely recovery time is fully understood.
- They will also liaise with customers advising of any delivery issues. Confirming all failed deliveries ensuring that the delivery failure rate is within the contractual agreement.
- Assisting with the compiling of various management and KPI reports
**WHAT DO WE NEED FROM YOU?**
**Requirements**:
- 1-2 years experience within an Administrative role - desirable
- 1 year experience within a customer facing role - desirable
- Computer literate - essential
- Communication skills - verbal & written - essential
- Ability to follow work procedures - essential
- Influencing skills - essential
- High school (secondary) education
**OUR APPROACH TO DIVERSITY & INCLUSION**
**BE AN ESSENTIAL PART OF EVERYDAY LIFE**
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
-
Call Centre Operator
6 months ago
Leicester, United Kingdom Giggling Squid Full time**Call Centre Operator**: Giggling Squid - Leicester- £7+ dependant on age and experienceWant to be part of a company that can help you thrive and grow? Are you determined to go above and beyond for our guests, taking care of them like family and sharing Thai generosity? At Giggling Squid we are looking for friendly and energetic people to joined our call...
-
Call Centre Operator
7 days ago
Leicester, United Kingdom Giggling Squid Full timeCall Centre Operator - LeicesterWant to be part of a company that can help you thrive and grow? Are you determined to go above and beyond for our guests, taking care of them like family and sharing Thai generosity?At Giggling Squid we are looking for friendly and energetic people to joined our call centre. Taking bookings, takeaway orders and general...
-
Call Centre Operator
6 months ago
Leicester, United Kingdom Giggling Squid Full timeGiggling Squid - Leicester- £7+ dependant on age and experienceWant to be part of a company that can help you thrive and grow? Are you determined to go above and beyond for our guests, taking care of them like family and sharing Thai generosity? At Giggling Squid we are looking for friendly and energetic people to joined our call centre. Taking bookings,...
-
Call Centre Agent
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Description: Call centre agent** **Location: Leicester** **Salary: £24-£25k D.O.E (and when you hit your targets, earn a minimum of £50k per annum (Uncapped).** **Hours: Monday-Friday** **The Role** **Are you ready to take your career to the next level in the exciting world of account management? We're seeking a dynamic and...
-
Call Centre Assistant
6 months ago
Leicester, United Kingdom Specsavers Full time**Call Centre Assistant** **Store: Specsavers Beaumont Leys** **Hours: Full time or Part time hours available** **Ideally to work Sunday, Mondays, Thursday, Fridays and Saturdays or cover a combination of these days** **Salary: Between £6.60 and £11.64 - Depending on age** **Benefits: Free parking, Specsavers perks programme, staff, friends and family...
-
Call Centre
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Description**: Our Client has an opportunity for Part Time work as a Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. **Days**: **Saturday and Sunday** **Hours: 08:00 - 18:00** **Must have own transport** Job Role: Communicating...
-
Call Centre Face-to-face Trainer
7 months ago
Leicester, United Kingdom Yü Group Full time**Description** As a Call Centre Face-to-Face Trainer your primary responsibility will be to deliver comprehensive training programs to call centre employees in a face-to-face setting. You will play a vital role in ensuring that call centre agents possess the necessary skills, knowledge, and confidence to provide exceptional customer service and achieve...
-
Team Leader
6 months ago
Leicester, United Kingdom Mana Resourcing Ltd Full timeJOB TITLE: Team Leader - Call Centre LOCATION: Leicester SALARY: £37,000 + profit share The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years. The ROLE The successful Team Leader will be required to do the following: - You will be in charge...
-
Senior Call Centre Consultant
4 weeks ago
Leicester, Leicester, United Kingdom Recruitment Pursuits Ltd Full timeJob SummaryWe are looking for a Senior Call Centre Consultant who can provide exceptional customer service, identify business opportunities, and deliver a professional 360 recruitment service. If you have a strong work ethic and hunger to succeed, this could be the perfect role for you.Key Responsibilities:Develop and implement strategies to expand our...
-
P/t Call Centre Advisor
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**P/T Call Centre Advisor**: - 0681043121 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Part Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...
-
Full Time Call Centre Advisor
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Full Time Call Centre Advisor**: - MA-111 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Full Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...
-
Call Centre Operative
7 months ago
Leicester, United Kingdom FMG Repair Services Full time**Location**: Leicester **Working Hours**: Monday to Friday 08.00 - 1700 We are looking for an individual that is computer literate and enjoys a busy working environment. **Why choose FMG RS?** Of course, we offer a **fantastic basic salary**, but there’s much more to FMG RS than just that. Some of our most popular benefits include (but aren’t...
-
Contact Centre Team Leader
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As a Team Leader in our Service 24 department, you will be expected to successfully deliver an excellent Out of Hours Emergency repairs service and social alarm monitoring service. The primary focus of the role is to manage all elements of the Team and operations. You will also motivate, inspire, support, and...
-
Leicester, United Kingdom First Call Contract Services Full timeField Service Engineer To be considered for an interview, please make sure your application is full in line with the job specs as found below.Permanent Employment Opportunity Immediate Interviews Available Do you currently work in a technical, engineering or service environment?Are you looking to move into a Field Service Technician position?First Call...
-
Non-Executive Director: NSSC Operations Ltd
1 week ago
Leicester, United Kingdom National Space Centre Full timeThe National Space Centre is a charity with a mission to get people excited about space and help develop the next generation of scientists and engineers. Its activities are overseen by a Board of Trustees and delivered by a subsidiary trading company called NSSC Operations Ltd. The trading company's board runs The Charity's non-charitable activities...
-
Alarm Call Handler
6 months ago
Leicester, United Kingdom Abel Alarm Full time**Control Room Operator / Alarm Call Handler** **Benefits** - Work life balance (4 days on/4 days off) - Company pension - Long service annual leave rewards - Employee Assistance Programme - Retailer/Restaurant/gym discounts - Free parking **The Role** This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient...
-
Call Centre Agent
6 months ago
Leicester, United Kingdom White Tiger Group Limited Full timeDesired Skills and Experience You will need to have: - A strong background in sales* Be used to working to quality guidelines* Have a great customer service background* Have a strong character and a determined nature* You will be self-motivated, resilient and thrive on the challenge of closing a sale and hitting targets. Successful and dynamic company...
-
Emergency Call Coordinator
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** Reporting to the Service 24 Team Leader, the Service 24 Coordinator will motivate, inspire, support, and develop our advisor team to ensure our customers experience a high-quality level of service every time. This is a Bank role, covering hours on a shift basis when needed, this role is also fully office...
-
Non-Executive Director: Nssc Operations Ltd
2 weeks ago
Leicester, United Kingdom National Space Centre Full timeNon-Executive Director: NSSC Operations Ltd The National Space Centre is a charity with a mission to get people excited about space and help develop the next generation of scientists and engineers.Its activities are overseen by a Board of Trustees and delivered by a subsidiary trading company called NSSC Operations Ltd.The trading company's board runs The...
-
Non-Executive Director: NSSC Operations Ltd
1 week ago
Leicester, United Kingdom National Space Centre Full timeNon-Executive Director: NSSC Operations Ltd The National Space Centre is a charity with a mission to get people excited about space and help develop the next generation of scientists and engineers. Its activities are overseen by a Board of Trustees and delivered by a subsidiary trading company called NSSC Operations Ltd. The trading company's board...