Call Centre Operative

6 months ago


Leicester, United Kingdom DHL Full time

**Pay Rate**: £8,669.44
**Contract Type**: Permanent (Part-Time)
**Shift patterns**: Saturday & Sunday - 16hrs per week
**Location**:Leicester (LE19 4AT)

DHL, award winning leading supply chain business is seeking a Call Centre Operative to play a vital role coordinating our daily logistics requirements.

**WHAT DOES THE ROLE ENTAIL?**

**Role Purpose**:

- The Helpdesk Operator is responsible for receiving calls from Drivers, Next departments and Next customers regarding operational and customer enquiries.
- Receive incoming calls from home delivery crews, to advise them of operational problems. Question the crews to ensure the potential impact on customers and the likely recovery time is fully understood.
- They will also liaise with customers advising of any delivery issues. Confirming all failed deliveries ensuring that the delivery failure rate is within the contractual agreement.
- Assisting with the compiling of various management and KPI reports

**WHAT DO WE NEED FROM YOU?**

**Requirements**:

- 1-2 years experience within an Administrative role - desirable
- 1 year experience within a customer facing role - desirable
- Computer literate - essential
- Communication skills - verbal & written - essential
- Ability to follow work procedures - essential
- Influencing skills - essential
- High school (secondary) education

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.


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