Team Leader

6 months ago


Leicester, United Kingdom Mana Resourcing Ltd Full time

JOB TITLE: Team Leader - Call Centre

LOCATION: Leicester

SALARY: £37,000 + profit share

The COMPANY

Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.

The ROLE

The successful Team Leader will be required to do the following:

- You will be in charge of a team of 11 staff who are providing HR and employment law advice to different companies.
- To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.
- Provide leadership and support to colleagues and peers.
- Manage all team absences / sickness/lateness/holidays/ disciplinaries.
- Conduct performance reviews.
- Be involved in the recruitment of your team.
- To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.
- You are given a thorough 6 week training course.
- You get your birthday off

CANDIDATE

Our client is looking for a strong Manager with the following experience and attributes:

- Previous experience leading a team in a call centre environment would be ideal.
- Experience of HR issues is required.
- You will be a motivator and get the best our of your team.
- Experience of dealing with grievance, holidays, sickness, disciplinaries etc.
- A willingness to learn and the ability to communicate effectively within the team.
- Ability to remain professional in a fast-paced environment.

This role is commutable from:
Leicester

Hinckley

Atherstone

Nuneaton

Coventry

Bedworth

Tamworth

ALTERNATIVE JOB TITLES: Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager

INCAL1


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