Team Leader
7 months ago
We are looking for a motivated team leader to manage and supervise a customer service team for a public sector client in Leicester UK. All we require is previous team leading or people management experience in any sector
Role : Process Team Leader
Location: Leicester, LE1 - city center office based
Contract: temporay for 1 year
Pay Rate: £13.14 per hour / weekly pay every Friday
Hours: Full Time 9:00-5:30 Monday-Friday (37.5 hours a week)
start date : ASAP after 1 stage interview
**K**
**ey Responsibilities**
- Lead, manage and develop small teams - Motivate, and develop the team and encourage communication.
- Schedule team work to required timescales and Service levels.
- Target setting, performance plans and development activities
- Lead the planning implementation, in order to ensure the availability of required staff members
- Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- Identify and manage improvements within own area.
- Update and maintain data base/systems / documentation.
- Comply with regulatory requirements where applicable.
- Collect and provide statistical data/reports as required.
**Essential Skills**
- Able to manage and develop small teams
- Expert understanding of relevant systems / ERP
- Highly developed user of Excel, Word, PowerPoint
- Good at internal and external communication
- Ability to manage a small budget (FTEs, overtime)
- Ability to set and achieve performance targets
**Requirements**:
- Right-to-work in the UK (indeifnte leave to reamin) or full British passport
- Clear DBS minimum
- 3 Year referenceable Work History
If these sound like areas you have experience in and are eager to develop, please submit your CV to apply.
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