Alarm Call Handler

1 week ago


Leicester, United Kingdom Abel Alarm Full time

**Control Room Operator / Alarm Call Handler**

**Benefits**
- Work life balance (4 days on/4 days off)
- Company pension
- Long service annual leave rewards
- Employee Assistance Programme
- Retailer/Restaurant/gym discounts
- Free parking

**The Role**

This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient with exceptional telephone customer service to join our alarm receiving centre team.

Our centre runs a 24/7 365 days a year operation and therefore this role involves a shift pattern of 12 hour shifts (7am - 7pm), 4 days on/ 4 days off and would include some bank holiday and Christmas working if your shift were to fall on those days.Occasional night shifts may be required to cover staff absences and will come with additional payments.
- Receiving live alarms through in house systems (full training provided)
- Dealing with incoming telephone calls
- Dispatching engineers or emergency services to sites
- Liaising with key holders/customers
- General administration

**Requirements**:

- SIA CCTV licence would be an advantage but training and licence will be provided if not
- Excellent customer service skills
- Confident telephone manner
- Excellent punctuality is essential
- Ability to liaise with various outside agencies and personnel
- Computer literate
- Ability to multitask
- Ability to prioritise work load

**A Bit About Us**

Since Abel was established in Leicester in 1965, we’ve earned our place at the heart of the fire and security industry.We are a third generation pioneering and multi-award winning family business providing a nationwide service throughout our 13 branches.

One of Abel’s successes is having its own Communications & Monitoring Centre (Alarm Receiving Centre), which is a key part of our business and carries a huge amount of responsibility and professionalism.

At Abel you will not only become part of a growing team but also have the satisfaction that you are helping customers to protect what matters to them most with a reliable, consistent, and quality service.

So, if you are you ready to take the next step in your career and contribute towards making the world a safer, smarter place and want the opportunity to enhance and improve your skills; why not apply.

Abel Alarm is an Equal Opportunities Employer

**Salary**: £23,909.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift

Work Location: In person

Reference ID: ACH


  • Alarm Call Handler

    7 days ago


    Leicester, Leicester, United Kingdom Abel Alarm Full time

    Control Room Operator / Alarm Call HandlerBenefits Work life balance (4 days on/4 days off) Company pension Long service annual leave rewards Employee Assistance Programme Retailer/Restaurant/gym discounts Free parkingThe RoleThis is an exciting opportunity for a pro-active team player who is organised, punctual and efficient with exceptional telephone...


  • Leicester, United Kingdom Search Full time

    Security - Alarm Call Handler £23,510.40 Leicester Permanent - Office basedHours: 6 days of work followed by 4 off shift patternsPattern hours:* X2 Early: 7am - 3pm* X2 Middle: 3pm - 11pm* X2 lates: 11pm - 7am Hours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work bank holidays and unsociable hours.You may be office based...


  • Leicester, Leicestershire, United Kingdom Search Full time

    Security - Alarm Call Handler £23,510.40 Leicester Permanent - Office basedHours: 6 days of work followed by 4 off shift patternsPattern hours:* X2 Early: 7am - 3pm* X2 Middle: 3pm - 11pm* X2 lates: 11pm - 7am Hours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work bank holidays and unsociable hours.You may be office based...


  • Leicester, United Kingdom Search Full time

    Security - Alarm Call Handler £23,510.40 Leicester Permanent - Office basedHours: 6 days of work followed by 4 off shift patternsPattern hours:* X2 Early: 7am - 3pm* X2 Middle: 3pm - 11pm* X2 lates: 11pm - 7am Hours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work bank holidays and unsociable hours.You may be office based...

  • Call Handler

    3 weeks ago


    Leicester, Leicestershire, United Kingdom Search Full time

    Alarm Call Handler £23,510.40 Leicester Permanent - Office basedHours: 6 days of work followed by 4 off shift patternsPattern hours:* X2 Early: 7am - 3pm* X2 Middle: 3pm - 11pm* X2 lates: 11pm - 7am Hours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work bank holidays and unsociable hours.You may be office based by yourself...

  • Call Handler

    2 weeks ago


    Leicester, United Kingdom Momentum Recruitment LTD Full time

    **Contact Handler** We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler. This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police You will be trained and supported to effectively manage operational policing...

  • Call Handler

    2 months ago


    Leicester, United Kingdom Essential Employment Full time

    **Call Handler needed in Leicester, £11.97ph **PAYE - Reference: 346985V** You will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally, and are accurately recorded in line with departmental and national targets and guidelines. You will receive a huge variety of calls, often challenging in nature, including...

  • Call Handler

    7 days ago


    Leicester, Leicester, United Kingdom Essential Employment Full time

    Call Handler needed in Leicester, £11.97ph PAYE - Reference: 346985V**You will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally, and are accurately recorded in line with departmental and national targets and guidelines. You will receive a huge variety of calls, often challenging in nature, including reports of...

  • Le - Call Handler

    4 days ago


    Leicester, United Kingdom Quality Service Recruitment Full time

    **Call handler - immediate start** **Looking for a new full time job with an immediate start?** **_Exciting opportunity to join our team working as a call handler within a busy customer services department._** Supporting our client who are a leader in the vehicle movement/motor trade industry, you will be part of a very busy and important team who deal...

  • Call Handler

    1 week ago


    Leicester, Leicester, United Kingdom Ministry of Justice Full time

    Call Handler (Leicester Legacy Lines £21,775Leicester:Background and key purpose of the role:The HMCTS contact centre at Legacy Lines, Arnhem House, Leicester is a busy centre that operates a centralised telephony service for courts receiving up to 8000 calls per week in relation to Civil Claims through the County Court.Examples of Civil Claims could...

  • Call Handlers

    3 weeks ago


    Leicester, United Kingdom Ackerman Pierce Full time

    **Call Handler - Leicester - Temp to Perm** We are recruiting for a number of Call Handlers for a law enforcement organisation that covers Leicestershire, helping to protect the public from crime. Successful applicants will effectively manage operational policing incidents ensuring that adequate resources and responses are allocated to incidents in order...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **Looking for a new full time job with an immediate start?** **_Exciting opportunity to join our team working as a call handler within a busy customer services department._** Supporting our client who are a leader in the vehicle movement/motor trade industry, you will be part of a very busy and important team who deal with lots of incoming calls on a daily...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems.Other duties will include, intercom, access control, CCTV and some fire alarm.Most of our work is domestic (80%) and the rest is commercial and industrial.Candidates must be based in Leicestershire only.Earnings will be up to £36K...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems.Other duties will include, intercom, access control, CCTV and some fire alarm.Most of our work is domestic (80%) and the rest is commercial and industrial.Candidates must be based in Leicestershire only.Earnings will be up to £36K...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems.Other duties will include, intercom, access control, CCTV and some fire alarm.Most of our work is domestic (80%) and the rest is commercial and industrial.Candidates must be based in Leicestershire only.Earnings will be up to £36K...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems.Other duties will include, intercom, access control, CCTV and some fire alarm.Most of our work is domestic (80%) and the rest is commercial and industrial.Candidates must be based in Leicestershire only.Earnings will be up to £36K...

  • Security Dog Handler

    3 weeks ago


    Leicester, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Leicester area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...


  • Leicester, United Kingdom PA Housing Full time

    **Emergency Call Handler** **Job reference**: 000382 **Location**: Bede Island - Leicester **Salary**: £23,195 per annum **Employment type**: Fixed Term **Hours per week**: 35 **So what’s the role all about?** As a Service 24 Operative, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time €36,000 - €40,000

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems. Other duties will include, intercom, access control, CCTV and some fire alarm. Most of our work is domestic (80%) and the rest is commercial and industrial. Candidates must be based in Leicestershire only. Earnings will be up to...