Alarm Call Handler

5 months ago


Leicester, United Kingdom Abel Alarm Full time

**Control Room Operator / Alarm Call Handler**

**Benefits**
- Work life balance (4 days on/4 days off)
- Company pension
- Long service annual leave rewards
- Employee Assistance Programme
- Retailer/Restaurant/gym discounts
- Free parking

**The Role**

This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient with exceptional telephone customer service to join our alarm receiving centre team.

Our centre runs a 24/7 365 days a year operation and therefore this role involves a shift pattern of 12 hour shifts (7am - 7pm), 4 days on/ 4 days off and would include some bank holiday and Christmas working if your shift were to fall on those days.Occasional night shifts may be required to cover staff absences and will come with additional payments.
- Receiving live alarms through in house systems (full training provided)
- Dealing with incoming telephone calls
- Dispatching engineers or emergency services to sites
- Liaising with key holders/customers
- General administration

**Requirements**:

- SIA CCTV licence would be an advantage but training and licence will be provided if not
- Excellent customer service skills
- Confident telephone manner
- Excellent punctuality is essential
- Ability to liaise with various outside agencies and personnel
- Computer literate
- Ability to multitask
- Ability to prioritise work load

**A Bit About Us**

Since Abel was established in Leicester in 1965, we’ve earned our place at the heart of the fire and security industry.We are a third generation pioneering and multi-award winning family business providing a nationwide service throughout our 13 branches.

One of Abel’s successes is having its own Communications & Monitoring Centre (Alarm Receiving Centre), which is a key part of our business and carries a huge amount of responsibility and professionalism.

At Abel you will not only become part of a growing team but also have the satisfaction that you are helping customers to protect what matters to them most with a reliable, consistent, and quality service.

So, if you are you ready to take the next step in your career and contribute towards making the world a safer, smarter place and want the opportunity to enhance and improve your skills; why not apply.

Abel Alarm is an Equal Opportunities Employer

**Salary**: £23,909.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift

Work Location: In person

Reference ID: ACH


  • Call Handler

    6 months ago


    Leicester, United Kingdom Momentum Recruitment LTD Full time

    **Contact Handler** We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler. This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police You will be trained and supported to effectively manage operational policing...

  • Le - Call Handler

    5 months ago


    Leicester, United Kingdom Quality Service Recruitment Full time

    **Call handler - immediate start** **Looking for a new full time job with an immediate start?** **_Exciting opportunity to join our team working as a call handler within a busy customer services department._** Supporting our client who are a leader in the vehicle movement/motor trade industry, you will be part of a very busy and important team who deal...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...


  • Leicester, United Kingdom CV-Library Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems. Other duties will include, intercom, access control, CCTV and some fire alarm. Most of our work is domestic (80%) and the rest is commercial and industrial. Candidates must be based in Leicestershire only. Earnings will be up to...


  • Leicester, United Kingdom JLB Recruitment Ltd Full time

    We are looking for a security engineer specializing in the installation, service and fault finding of intruder alarm systems.Other duties will include, intercom, access control, CCTV and some fire alarm.Most of our work is domestic (80%) and the rest is commercial and industrial.Candidates must be based in Leicestershire only.Earnings will be up to £36K...

  • Security Dog Handler

    6 months ago


    Leicester, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Leicester area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...

  • Fire Alarm Engineer

    3 weeks ago


    Leicester, United Kingdom CV-Library Full time

    Duties & Responsibilities of the fire alarm engineer: * Undertaking planned preventive maintenance on fire alarm, smoke control and life safety systems. * Carry out periodic testing of residential life safety systems across multiple sites in central London. * Produce maintenance reports and log defects. * Rectify faults and defects. * Maintain...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **EXPERIENCED CALL HANDLER FOR BUSY INCOMING CALLS - IMMEDIATE START!** Our established client responsible for vehicle movement is currently seeking an experienced call handler to join their team manning incoming calls. - Experience of working with busy incoming calls - Experience of dealing with customer queries in a timely, yet professional manner - Be a...

  • Security Specialist

    3 weeks ago


    Leicester, Leicester, United Kingdom JLB Recruitment Ltd Full time

    About the RoleWe are looking for a skilled Security Specialist to join our team at JLB Recruitment Ltd.The ideal candidate will have experience in the installation, service, and fault-finding of intruder alarm systems, as well as other related security systems.The successful candidate will be based in Leicestershire and will be responsible for a mix of...


  • Leicester, Leicester, United Kingdom JLB Recruitment Ltd Full time

    Job SummaryWe are seeking a skilled Security Engineer to join our team in Leicestershire. As a Security Specialist, you will be responsible for servicing, fault finding, and installing intruder alarm systems. Additional duties may include intercom, access control, CCTV, and fire alarm work, with some electrical tasks. About the Role80% of our work is...


  • Leicester, United Kingdom IGG Insurance Brokers Full time

    This position is very open for everyone to apply, however the salary range is from someone with no experience to someone who has 1+ years experience. As a business we do take on people with no experience but must have the commitment and willingness to learn. The position is for a Insurance Account Handler This is a very customer service driven role, so...

  • Emergency Call Handler

    5 months ago


    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...

  • Emergency Call Handler

    5 months ago


    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...

  • Emergency Call Handler

    5 months ago


    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...


  • Leicester, Leicester, United Kingdom Kenect Recruitment Full time

    At Kenect Recruitment, we're on the hunt for dynamic individuals to join our team as Warehouse Material Handlers in Burton. With a competitive hourly rate of £12.50, this role offers an excellent opportunity for those looking to gain valuable experience in a fast-paced environment.As a Warehouse Material Handler, you'll play a crucial role in the smooth...


  • Leicester, United Kingdom CV-Library Full time

    Engineer Connect is looking for a installation Alarm Engineer on behalf of our client in leicester Please note- This is a field based role you will be on the road , Your area coverage will be Leicestershire, Coventry, nottingham Occasional travel to the client office in Leicester for meetings when required Full-Time - Monday to Friday - 40 hours per week...


  • Leicester, United Kingdom CV-Library Full time

    Engineer Connect is looking for a installation Alarm Engineer on behalf of our client in leicester Please note- This is a field based role you will be on the road , Your area coverage will be Leicestershire, Coventry, nottingham Occasional travel to the client office in Leicester for meetings when required Full-Time - Monday to Friday - 40 hours per week...


  • Leicester, Leicester, United Kingdom RGB Network Full time

    Fire and Security Engineer OpportunityRGB Network is seeking an experienced Fire and Security Engineer to join their rapidly expanding team in the East Midlands region.The successful candidate will be responsible for servicing, maintaining, and performing small works on fire alarm systems, intruder systems, CCTV systems, and access control systems.The ideal...

  • Fire Alarm Service

    2 months ago


    Leicester, United Kingdom CV-Library Full time

    At Protec Fire Detection plc we have over six decades of experience, we provide innovative products and superior services, to exceed our clients' ever more demanding expectations. From formation in 1968, our reputation has been built on solid and reliable systems meeting the needs of a wide variety of applications. We have an extensive project portfolio...

  • Travel Claims Handler

    3 weeks ago


    Leicester, United Kingdom Hastings Direct Full time €24,300

    Third Party Claims - Intervention Team Hours - Monday - Friday 09:00 - 17:00 - NO WEEKENDS! Location - Leicester ( Hybrid - 1 day in the office) Start Date - January 20th A car accident can be a traumatic time for all parties involved. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide...