Emergency Call Handler

3 months ago


Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**

As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are empathetic and resilient so you can offer the best support for our customers.

The shifts for this role will work on a rota basis; You will be working from 10am - 8pm, 4 days on with 4 days off. Please be aware this role will require you to be in the office with no option for homeworking.

**Your responsibilities...**
- Answer calls and take any necessary steps to ensure the wellbeing of the customer
- Provide assistance, support, and emergency response effectively to Service 24’s customers using a calm and sensitive approach
- Provide basic support and a ‘listening ear’ for agency customers who may suffer from a variety of mental health issues and follows up where necessary
- Be confident in contacting the emergency services and other contracted agencies
- Identify emergency situations and take the appropriate actions
- Seek to provide first time resolution for all calls
- Where first time resolution is not possible, to investigate other avenues for response to queries and work requests
- Test all sheltered scheme equipment according to set procedures
- Carry out daily welfare calls to sheltered scheme tenants
- To programme Lifelines
- To promote the Lifeline service to those making enquiries about the service
- Test methane gas monitoring equipment and other essential equipment
- Respond appropriately to lone worker calls
- Handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
- Understand the health and safety issues associated with repairs to individual properties and communal areas within the Organisations housing stock.
- Record all repairs on the database
- Prioritise repairs according to set procedures
- Check, process and update customer details and information
- Carry out general admin tasks for S24 and other areas of the Organisation
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Experience delivering customer services within a pressurised environment
- Empathetic with good listening skills
- Experience of working with computerised records and entering data on a computerised system
- Flexibility Ability to work across shifts on a 24 hour service, 365 days a year
- Excellent communication skills and a friendly and courteous approach

**AGENCIES: We know where you are if we need your support so please do not contact us.


  • Emergency Call Handler

    3 months ago


    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...

  • Emergency Call Handler

    3 months ago


    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are...


  • Leicester, United Kingdom PA Housing Full time

    A little bit about what we are looking for...As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are empathetic...

  • Call Handler

    3 months ago


    Leicester, United Kingdom Momentum Recruitment LTD Full time

    **Contact Handler** We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler. This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police You will be trained and supported to effectively manage operational policing...

  • Call Handler

    2 months ago


    Leicester, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full time Call Handlers to join our team based in Thurmaston, Leicester. This is a full time position working Monday - Friday. Working hours will be discussed at interview. Please only apply if you are able to commit to this shift pattern. The role As a Call Handler you’ll play a key role in making sure our...

  • Le - Call Handler

    3 months ago


    Leicester, United Kingdom Quality Service Recruitment Full time

    **Call handler - immediate start** **Looking for a new full time job with an immediate start?** **_Exciting opportunity to join our team working as a call handler within a busy customer services department._** Supporting our client who are a leader in the vehicle movement/motor trade industry, you will be part of a very busy and important team who deal...

  • Alarm Call Handler

    3 months ago


    Leicester, United Kingdom Abel Alarm Full time

    **Control Room Operator / Alarm Call Handler** **Benefits** - Work life balance (4 days on/4 days off) - Company pension - Long service annual leave rewards - Employee Assistance Programme - Retailer/Restaurant/gym discounts - Free parking **The Role** This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient...


  • Leicester, Leicester, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and empathetic Emergency Call Coordinator to join our Service 24 department. As a key member of our team, you will be responsible for handling emergency careline and maintenance inquiries, providing exceptional customer service, and ensuring the wellbeing of our customers.Key ResponsibilitiesAnswering Calls:...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As a Service 24 Coordinator, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are empathetic and resilient so you can offer the...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** Reporting to the Service 24 Team Leader, the Service 24 Coordinator will motivate, inspire, support, and develop our advisor team to ensure our customers experience a high-quality level of service every time. This is a Bank role, covering hours on a shift basis when needed, this role is also fully office...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...

  • Contact Handler

    3 months ago


    Leicester, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Contact Handler to work within the Leicestershire Police on an 6-Month contract. **Location**: Leicester **Job Role/Responsibilities**: **Work Experience**: - Demonstrate experience of communicating effectively by telephone and / or radio systems. - Demonstrate by example, within a working environment, experience...

  • Security Dog Handler

    3 months ago


    Leicester, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Leicester area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...


  • Leicester, United Kingdom Quality Service Recruitment Full time

    **EXPERIENCED CALL HANDLER FOR BUSY INCOMING CALLS - IMMEDIATE START!** Our established client responsible for vehicle movement is currently seeking an experienced call handler to join their team manning incoming calls. - Experience of working with busy incoming calls - Experience of dealing with customer queries in a timely, yet professional manner - Be a...


  • Leicester, United Kingdom IGG Insurance Brokers Full time

    This position is very open for everyone to apply, however the salary range is from someone with no experience to someone who has 1+ years experience. As a business we do take on people with no experience but must have the commitment and willingness to learn. The position is for a Insurance Account Handler This is a very customer service driven role, so...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As a Team Leader in our Service 24 department, you will be expected to successfully deliver an excellent Out of Hours Emergency repairs service and social alarm monitoring service. The primary focus of the role is to manage all elements of the Team and operations. You will also motivate, inspire, support, and...


  • Leicester, United Kingdom Cavendish Maine Recruitment Full time

    A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler...


  • Leicester, United Kingdom Cavendish Maine Full time

    A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler...


  • Leicester, United Kingdom Cavendish Maine Full time

    A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients. The Account Handler...

  • Emergency Team Member

    3 months ago


    Leicester, United Kingdom Flogas Britain Ltd Full time

    **Emergency Team Member - Syston, Leciester** **£26,823.01 per annum** **48 hours per week - 4 on 4 off shifts** Are you ready to embark on an exciting career journey with one of the UK's largest "off-grid energy" distributors? Flogas Britain is seeking a dynamic and motivated Emergency Team Member to join our team. With over 30 years of experience in...