Emergency Team Member

5 months ago


Leicester, United Kingdom Flogas Britain Ltd Full time

**Emergency Team Member - Syston, Leciester**

**£26,823.01 per annum**

**48 hours per week
- 4 on 4 off shifts**

Are you ready to embark on an exciting career journey with one of the UK's largest "off-grid energy" distributors? Flogas Britain is seeking a dynamic and motivated Emergency Team Member to join our team. With over 30 years of experience in providing innovative solutions to both commercial and domestic customers, Flogas Britain is at the forefront of the energy transition and is committed to providing 100% renewable solutions to our customers by 2040.

**About Us**:
Flogas Britain has a remarkable track record of organic growth, driven by our strong expertise and capability in the energy sector. Our market share has grown from 10% to over 30%, thanks to our dedication to converting customers from higher emissions fuels to lower carbon and cleaner solutions. With recent acquisitions, we have extended our capabilities to provide innovative and lower carbon solutions to various sectors. By combining renewable-ready gas combustion with alternative technologies, we offer a complete solution to our customers on their path to achieving net zero emissions. With revenues exceeding £300 million and a workforce of over 1,200 employees across multiple sites, Flogas Britain is an industry leader in off-grid energy distribution.

**The Role**:
As an Emergency Team Member, you will be an integral part of our office-based team. Your responsibilities will include a variety of day-to-day duties such as:

- Answering calls on a help desk for our LPG customers reporting problems with their gas supply
- Ability to log details of all calls accurately
- Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
- Prioritising workloads to ensure effective response times while working within SLA’s
- Dispatching engineers within SLA’s
- Overseeing remotely monitored product transfer on a dedicated Driver Controlled Delivery (DCD) system
- Completing tasks (including admin / data inputting) in a timely manner in accordance with set guidelines
- Dealing with a high volume of inbound calls particularly in peak winter months

**What We're Looking For**:

- Competent telephone skills
- Have a positive attitude towards Health & Safety and be committed to safe working practises
- Have a flexible working approach and be able to convey a positive attitude to staff and customers at all times
- Ability to problem solve especially when working under your own initiative
- Close attention to detail with ability to accurately record information under pressure
- Excellent listening skills with ability to think on the job with strong communication skills
- Experience in the dispatch of engineers
- Patient approach, staying calm under pressure or as workload increases
- Strong team ethic, working as a team, for the team
- Have a basic understanding of Microsoft Office packages

**Diversity, Inclusion, and Flexibility**:
Join us in shaping the future of off-grid energy distribution and be part of a market-leading company that offers long-term career progression. This is an invaluable opportunity to gain office-based experience while contributing to our vision of a greener and more sustainable future.
- Flogas Britain is an equal opportunities employer._

**Job Types**: Full-time, Permanent

**Salary**: £26,823.01 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person



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