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Customer Service Advisor
4 months ago
**The Company**
detoxpeople Ltd are an established e-commerce business based in Essex, offering high-quality food supplements to a rapidly expanding UK and Worldwide customer base.
Established in 2009, our loyal customer base are knowledgeable consumers with a passion for health and well-being, alongside practitioners who are looking to provide their clients with a reliable supplier and individuals who simply want to improve their own health. We work hard to provide a wide range of premium products, nutritional advice and a first-class service to each and every customer. The company is experiencing an exciting period of growth and we are looking to expand our customer service team.
**Would this role suit me?**
I'm a parent looking to get back into a "9-5" role**:
- YES**
I'm a graduate or recent school leaver looking to take my first step into customer service and ecommerce**:
- YES**
I've been in my current role for a while but there's no progression and I'm looking to grow and expand my skillset**:
- YES**
**The Role**
We are looking for a motivated, Customer Service Advisor to join our friendly team based at our Boreham location.
You will be an integral part of the company's sales team, delivering an unrivalled customer service experience through prompt, effective and professional management of orders and enquiries.
**Duties**
General administrative tasks including handling returns, inputting product data and simple website updates
Processing orders and payments from a variety of channels
Resolving concerns and complaints efficiently and professionally
Supporting your colleagues to succeed as a team
**You**
- Excellent telephone manner.
- Excellent written and spoken English.
- Good IT skills with knowledge of ecommerce. (working knowledge of WooCommerce advantageous)
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can always be relied upon to work as an individual.
- Keen to learn, develop skills, and progress within our industry.
- Previous retail experience or nutrition knowledge would be advantageous but not essential.
**Details**
Immediate start.
Office hours are Monday - Friday 8.30am - 5.30pm
20 days holiday, plus bank holidays.
Salary up to 23k depending on experience
The role is a full time, permanent position after an initial probationary period.
IMPORTANT - Applicants will need access to their own vehicle, we are not on any public transport routes.
POLITE REQUEST - NO AGENCIES PLEASE
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- CHELMSFORD, CM3 3BE: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
