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Customer Service Advisor

2 months ago

Chelmsford, United Kingdom TC PERSONNEL LIMITED Full time

Our well-known client based in Great Baddow is looking for a Customer Service Advisor to join their team on a full-time basis working Monday to Friday 9am-5pm.

This is a fantastic opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead.

Responsibilities will include but are not limited to:

  • Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
  • Taking client bookings
  • Work closely with the transport planners to ensure customers are getting the service they have been promised
  • Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
  • Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
  • Provide reactive and proactive support to increase customer retention
  • Ensure all missed calls are followed up
  • Provide ETAs and servicing history to customers when requested

The successful candidate will have at least 1 year experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multi-task. Office experience is preferred but not essential.

A car driver is essential due to their remote location, closest public transport is 2 miles away.

Benefits

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking