Customer Service Representative

3 weeks ago

Chelmsford, United Kingdom Service Care Solutions Full time
Job Title: Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at Service Care Solutions. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our residents and customers.

Key Responsibilities:
  • Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
  • Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
  • Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
  • Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
  • Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
  • Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Requirements:
  • Call centre experience
  • Excellent communication and problem-solving skills
  • Ability to establish genuine human connections with a diverse range of customers
  • Computer literacy and multitasking skills
  • Flexible and proactive approach to work
What We Offer:

We offer a competitive hourly rate of £18.65-£20.52 (LTD company rate) or £14.19-£15.61 (PAYE equivalent), inclusive of holiday. If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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