Service Advisor
2 months ago
Meridian Business Support is partnering with a leading 4x4 dealership to find a skilled Service Advisor in Chelmsford.
Role OverviewWe are seeking an experienced Service Advisor to join our client's team. As a Service Advisor, you will be responsible for ensuring exceptional customer service, managing service bookings, and promoting sales of services and accessories.
Key Responsibilities- Manage service warranty bookings and input data into the system
- Greet customers, discuss, and progress routine service and repair requirements
- Promote the sale of services and accessories
- Ensure maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer's warranty, routine service, and repair requirements with customers
- Ensure service and repair jobs are completed satisfactorily and to time specified
- Issue repair orders to workshop technicians and record materials used and time employed
- Accurately cost all invoices for payment
- Ensure price lists and charge-out rates are up to date
- Experience in a Service Advisor role
- Proven track record of delivering outstanding customer service
- Knowledge of the motor industry, parts, and service
- Excellent communication and organizational skills
- Ability to communicate with mechanics, customers, and senior management
- Extensive knowledge of Microsoft Office
- Full UK driving license
A competitive salary of £40,000 per annum and a 47-hour working week (Monday to Friday, 7am to 5pm, with 1 in 3 Saturdays, 8am to 3pm).
For more information, please contact Kevin in the office.
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