Childrens Burns and Plastics Receptionist

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Childrens Burns and Plastics Receptionist

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Part time - 15 hours per week

**Job ref**
- 164-5689617

**Site**
- Queens Medical Centre

**Town**
- Nottingham

**Salary**
- £22,383 per annum

**Salary period**
- Yearly

**Closing**
- 02/11/2023 23:59

Job overview

We are looking for a part time receptionist to join our team working on the Childrens Burns and Plastics Unit Dressing Clinic.

The Childrens Burns and Plastics Dressing Clinic is a regional clinic providing specialised care to children and young people throughout the Midlands.

You will be managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for children during their outpatient visit

Main duties of the job

Main duties of the job will be as per job description and personal specification:
Clinic preparation is the responsibility of the receptionist

Greet patients at reception, check their personal details are correct and if necessary, amend in Careflow/patient systems accordingly, ensuring patient confidentiality and accuracy.

Ensure all clinic outcomes are recorded accurately within one working day and escalate any issues with follow up bookings to the admin team, including DNAs.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.

Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately**_._**

Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.

Collection of burns data (IBID forms) on a daily basis, ensuring all data has been collated accurately and added to departmental database.

Working for our organisation

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Nottingham University Hospitals NHS Trust have various staff benefits. Some of the benefits of working for NUH include;
- Access to the Staff Wellbeing programme including our 24hour staff advice and emotional support service, financial advice service, a staff physiotherapy service and staff support networks
- Access to Spiritual and Pastoral Care Services
- Salary sacrifice schemes
- Cycle to work and travel passes
- NHS discounts
- Flexible working

Detailed job description and main responsibilities

Main duties of the job will be as per job description and personal specification in the above section.

Person specification

Experience

Essential criteria
- Experience of reception work.
- Ability to maintain databases
- Ability to extract relevant information / data from databases for reporting purposes.

Desirable criteria
- Experience of working in a busy, challenging and ever changing environment.

Communication Skills

Essential criteria
- Good communication skills with both adults and children.
- Excellent telephone manner.

Planning and Organisation Skills

Essential criteria
- Able to organise own workload
- Flexible hours of working
- Ability to forward plan and prepare documents relating to discharge data

Training & Qualifcations

Essential criteria
- Maths & English GCSE C or above or equivalent
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other N

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