Customer Service Advisor

7 months ago

Warrington, United Kingdom IN n OUT Autocentres Full time

**About The Role**

**Customer Service Duties**:

- Greet customers warmly and create a welcoming atmosphere.
- Manage reservations, appointments, or bookings using our system for all vehicle requirements, i.e MOT’s, servicing etc.
- Process transactions accurately, including handling cash and card payments and to complete all necessary cash, banking procedures within the Centre.
- Providing timely communications with customers by liaising with the Senior Workshop Technician to establish when customer jobs will be completed and ready for collection.
- Provide information about our services/products and promote special offers or car care bundles.
- Make recommendations for other appropriate goods and services when appropriate and providing clear quotations.
- Assisting the Senior Workshop Technician with the ordering and returning of parts
- Drive quality and consistency of customer service enabling customer retention
- To ensure transaction and customer satisfaction targets are achieved at all times.
- To be responsible for the delivery of the IN n OUT experience to each and every customer, or visitor within the Centre.
- To manage and assist with customer complaints alongside the Senior Workshop Technician and the Customer Care Manager ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
- To be responsible for daily opening and closing procedures and ensuring that site security is always maintained.
- Maintain a clean and organised reception area, including the reception desk, waiting area, and other public spaces.
- To set the standards and expectations of the business by adhering to all company policies and procedures and leading by example. Ensuring all team and personal assessments are completed on our on-line platform for training and assessments.
- To proactively achieve and/or exceed sales targets and operating budgets within the allocated Centre.
- To assist with any investigatory or disciplinary matters and/or any other HR requirements.
- To conduct team meetings, including daily sales updates and business expectations.
- To be involved in Centre development and car count, including PR and marketing.
- To carry out any other reasonable tasks as requested by the AGM or other members of senior management.

**Required Criteria**

**Skills Needed**

**About The Company**

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

**Company Culture**

Expert Advice

We will never carry out any additional or unauthorised work to your vehicle. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

We are a Which? Trusted Trader

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme

**Salary**

£27,500.00 per year

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