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Customer Support Advisor

2 months ago

Derby, United Kingdom Sapphire Utility Solutions Full time

**Customer Solutions Plus is a joint venture between two of the UK’s leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.**

The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. Customer Solutions Plus are responsible for activities including initial planning and scheduling of work, delivery of actions to assist customers who have a wastewater issue through to preventative maintenance to ensure wastewater issues do not arise in the future.

**About the Role -**:
We are looking for a customer lead, responsible for assisting customers at the final stages of dissatisfaction and would be expected to own and see the customer through their complaint with no hand off, through to a satisfactory resolution.

The role does require the occasional travel.

**Location: Derby**

**Salary**: £25000

**Hours of Work**: Monday to Friday 8:00am - 16:30pm

**What we are looking for**:
We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family.
- Empathy
- Conflict resolution
- Accuracy
- Adaptability
- Assertiveness
- Strong interpersonal skills
- Confidence
- Diplomacy
- Negotiation

**Knowledge, experience, and qualifications required**:

- Strong communication skills
- Face to face customer experience
- Good attention to detail
- Ability to deal with confidential and sensitive information.
- Uses own judgement but knows when to ask for help or guidance.
- Uses own initiative and can work independently.
- Flexible approach to work.
- Good attention to detail and organisation skills.

**What we offer**:

- Modern head office with rest areas and refreshment facilities
- 25 days holidays plus bank holidays
- Death in Service/Pension Scheme
- Car Parking at head office site
- Perkbox (wide range of discounts for shopping)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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