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Customer Training Support Advisor

3 months ago

Derby Derbyshire, United Kingdom Firstsource Full time €12

Customer Service Advisor- Polish Language (Non–voice) Location: Onsite in our Pride Park office, Derby
Salary: £12 per hour Hours- Full time & fully flexible for shift work across 7 days a week Contract Type: Fixed Term Contract

Note: Proficient written Polish and Spoken language skills are mandatory.

As a Customer Service Advisor (Polish Language),
You will be employed by Firstsource, working in collaboration with a renowned online retail brand. Your primary responsibilities will include assisting Polish-speaking customers through emails and live chat.
You'll address their problems or questions, which may range from account inquiries, delivery status, and specific item questions to completely random queries.
To succeed in this role, you must have proficient written Polish language skills. You will be expected to deliver an excellent customer experience, similar to what you would expect from a well-known online retailer.
Proficient in Polish, primarily in written form.
Excellent writing skills, capable of formatting responses clearly and concisely.
Strong customer focus, aiming to provide the best service for everyone.
Ability to collaborate with and support colleagues.