Sales Advisor

2 weeks ago

Derby, United Kingdom Develop Training Limited Full time

We have an exciting opportunity for a **Sales Advisor** to join our training team at our Derby Training Centre at Develop Training Ltd.
- 35 hours per week

**Who are Develop Training?**

Develop Training is the UK's leading accredited provider of Compliance, Technical, and Safety training. We support over 7,000 firms with their training needs and our clients include some of the UK's largest and best-known organisations from the Utilities and Construction, Defence, Healthcare, Facilities Management, and Telecommunication sectors.

Develop training is highly committed to supporting and developing our people as an accredited Investors in People Gold standard organisation.

**Our core values**

Our values are fundamental to our people, our work, and our business. Therefore, our success depends on how we work and our people that work alongside us. Everything we do is guided by our core values, Integrity, Professionalism, Respect, and Responsiveness. If you share our values, then we would love to hear from you

**What we’re looking for**:

- Ability to remain calm under pressure and be able to work flexibly when required.
- Professional and flexible work ethic
- Hungry for sales
- Excellent communication skills.
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Good sales ability.
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem-solving skills.
- The ability to handle rejection and stress in soliciting customers.
- Any other requirements due to the requirements of the business

**What will you be doing**:
The Sales Advisor is responsible for gaining sales over the telephone. The Sales Advisors responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.

The role determines excellent communication skills and a hunger for sales. They should be meticulous in keeping records, and able to handle all aspects of making a sale.

This will require a focus on

Provide product information and advice that could potentially lead to a sale.
- Focus on acquisition and retention of new customers over the telephone by proactively identifying targets and prospects.
- Open course optimisation ensuring all courses are being filled where delegate numbers are low.
- Developing and maintaining excellent customer relationships, dealing with enquiries efficiently and effectively to ensure Develop provides a customer service that exceeds expectations.
- Listening to the customers' needs to generate repeat sales.
- Liaising with customers to ensure that all works delivered are to the exact standards required by the customers.
- Meeting Sales Quotas

The job role demands work in collaboration with other areas of the business to identify sound business opportunities and showing openness by sharing information with the business of additional opportunities as they arise from the customers.

**Principle Responsibilities**

Initiating sales with potential customers over the phone.
- Asking questions to engage with customers and keep the conversation going.
- Listening to customer needs to generate repeat sales.
- Proactively answering customer needs on live chat (HubSpot)
- Answering all customer website enquiries on Develops products and services.
- Record all interactions with clients on the Customer Service Management System (CRM)
- Responsible for the optimisation of places on all open courses
- Ensure customers are proficient in using services offered by Develop Training by identifying customer needs and providing advice and guidance to identify solutions.
- Provide customers with product information, advice and assistance in making sales.

**Health and Safety**
- Creating an environment and culture that ensures we keep ourselves, our colleagues and the people around us safe and free from harm.
- Understanding the risk assessments and controls that will keep us safe and using them actively within our work.
- Guiding our delegates and visitors to make sure they are safe.
- Using the right tools and equipment to complete our work safely.
- Reporting “Near Misses” and other incidents so we can learn from them.
- Reporting defective equipment, machinery or in-effective safety control measures.
- Questioning and challenging others and never walking past an unsafe act. This includes challenging our colleagues, associates and contractors.
- Promoting the safety and wellbeing of the people we line manage.
- Keeping our company tidy and removing damaged items and unnecessary clutter to reduce risk.
- Avoiding any high risk activity if working alone and always making sure colleagues know where we are working when working alone.
- Providing trainers with the documentation they require to meet their responsibilities.
- Retaining Health and Safety documents for inspection and audit

**You are**:
Confident.
- Self-motivated.
- Able to develop positive relations

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