Technical Support Advisor
6 months ago
**Job Advert**
Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Technical Support Advisor to play a key role in maintaining and servicing high-end lifesaving medical equipment.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
As a Technical Support Advisor on our team, you will:
- Collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs
- Coordinating and resolving internal customer issues related to parts, tools and logistics
- Providing first class customer service including accurate billing and cost management
**Your qualifications and experience**
Concentrix is a great match if you have:
- Experience in a fast-paced customer-focused environment prioritising customer satisfaction
- Strong stakeholder management and relationship-building skills
- Billing, contracts administration, engineer service scheduling and logistics experience preferred
- Strong IT skills, including Excel and data management
- Strong problem-solving skills with a creative approach to finding solutions
- Excellent organisational and multitasking abilities
**What’s in it for you**
- Competitive salary of £23,878
- Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel
- Well-being support through employee access programmes for the mind, body and soul
- Comprehensive dental plan and priority access to a private GP
- Training and education through on demand videos for adults as well as kids
- Work in an inclusive and collaborative environment
**Experience the best version of you**
**Concentrix is an equal opportunity employer**
**Eligibility to work**
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Job Reference: UK02301
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